Phones and broadband

We want every home and business in the UK to have access to a decent, affordable broadband connection.

Communications services are important for all customers, including disabled people.

We want customers to get a fair deal for the services they use. That means your provider only charging you the right amount.

We want people and businesses to get online wherever they need to, wherever they are.

Making landline calls is still important to some people in the UK, but the technology we use to make them is changing.

Mobile phones (or smartphones) are an essential part of daily life for most people in the UK.

Phone boxes continue to provide an essential service in some parts of the UK. Here you’ll find information about how we protect them.

Information about telephone numbers in the UK, including area codes and call costs.

Lots of people are concerned about rising living costs and are looking at ways they can save money on the services they use every day.

Sometimes we receive phone calls, messages and emails from scammers. These are criminal acts, usually aimed at encouraging you to hand over money, or your personal or financial information.

We want everyone to get the best from their phones and broadband. As well as helping you to make informed decisions, we regularly look at how well phone, broadband and landline companies deliver for their customers.

It's never been simpler to switch. You can switch mobile network with a simple text message, and cancel your broadband contract if you're not getting the speeds you were promised when you signed up.

Information about the UK's communications infrastructure, including the fixed broadband and mobile networks.

Sometimes we receive phone calls and messages that we don't want. They might be sales or marketing calls, silent calls, or calls and messages from scammers.

Phone and broadband providers should offer good customer care, especially to people in vulnerable circumstances.