Your right to request a decent broadband service: What you need to know
Published: 8 August 2023
Last updated: 8 August 2023
Everything you need to know about your right to request a decent broadband service.
Fairness for Customers
Published: 28 June 2023
Ofcom wants customers to get a fair deal for their services.
Fairness for Customers commitments
Published: 9 January 2023
Last updated: 17 March 2023
The UK’s biggest broadband, phone and pay TV companies have committed to put fairness at the heart of their business.
Investigation into BT's compliance with its obligations as a broadband universal service provider
Published: 29 November 2021
Last updated: 16 March 2023
We investigated BT’s compliance with its obligations as a broadband universal service provider.
How we’re changing the rules for the broadband universal service
Published: 11 November 2021
Last updated: 16 March 2023
Today we’ve changed the rules on how BT should provide quotes to customers who have applied for a connection under the broadband universal service.
Broadband universal service goes live – advice for customers
Published: 27 February 2023
Last updated: 16 March 2023
New rules giving you the right to request a decent and affordable broadband connection come into force today (20 March).
Statement: Approach to high excess costs under the broadband universal service
Published: 16 July 2021
This statement sets out modifications to our universal broadband service rules, to clarify how BT should provide quotes to customers who have applied to be connected under the scheme.
Statement: Compensating providers delivering universal services
Published: 5 November 2019
We have made our decision on the funding regulations to compensate providers for universal services.
Statement: Delivering the Broadband Universal Service
Published: 5 December 2018
We are consulting on who we plan to designate as Broadband Universal Service Providers, and the conditions that should apply for delivering USO connections and services.
Consultation: Implementing the broadband universal service obligation
Published: 13 September 2018
This document sets out our proposals on the process for the designation of a broadband Universal Service Provider.