Statement: The future regulation of phone-paid services: Statement on changes to General Conditions C2.11 and C2.12
Published: 25 October 2024
Last updated: 17 January 2025
This statement sets out our decision to modify the GCs to remove reference to the PSA and its Code of Practice so that the GCs are aligned with the future regulatory framework for PRS.
Protecting consumers from uncertain and volatile inflation
Published: 17 January 2025
Telecoms providers must now set out upfront, in pounds and pence, any price rises that will apply to customer contracts, under new Ofcom rules that come into force today.
Ultrafast broadband and landline bundles see biggest price drop in 2024
Published: 12 December 2024
Average prices for fixed broadband and landline bundles have generally fallen in real terms between 2023 and 2024, with the fastest packages seeing the biggest drop, according to Ofcom’s annual pricing trends report.
Pricing trends for communications services 2024: Interactive report
Published: 12 December 2024
Interactive report looking at pricing trends for broadband, mobile, landline and pay-TV services in the UK in 2024.
Pricing trends for communications services
Published: 23 January 2024
Last updated: 12 December 2024
This report outlines Ofcom's research into trends in the pricing of residential communications services in the UK.
Statement: The future regulation of phone-paid services
Published: 21 November 2023
Last updated: 25 October 2024
This Statement sets out our decisions in effect to transfer the regulatory functions of the PSA to Ofcom, including associated changes to the regulation of controlled PRS (CPRS).
How do you protect yourself from surprise mobile charges on holiday?
Published: 18 October 2024
As we approach the last half-term break of the year, many people will be thinking of squeezing in an overseas holiday to escape the autumn temperatures at home.
New roaming alerts for UK holidaymakers
Published: 1 October 2024
UK mobile customers will be better protected against unexpected roaming charges while using their phone abroad and at home, under new Ofcom rules that come into force today.
Statement: Mobile roaming – Strengthening customer protections
Published: 20 July 2023
Last updated: 1 October 2024
We are proposing new rules and guidance to protect mobile customers when roaming.
Customers to get clearer broadband information
Published: 16 September 2024
Consumers must be told in clear terms about the technology that underpins their broadband service when signing up to a new deal, under new Ofcom guidance for providers that comes into force today.