Bills and charges

Did you know that you can pay for services on your phone bill, just like you would with your bank card or PayPal account? As with any other purchase, you will likely want to make sure you’re fully aware of your spending.

If you have an unexpected charge on your phone bill and want to find out what it is for, you’ll need to contact the service provider first.

This statement sets out our decision to modify the GCs to remove reference to the PSA and its Code of Practice so that the GCs are aligned with the future regulatory framework for PRS.

Telecoms providers must now set out upfront, in pounds and pence, any price rises that will apply to customer contracts, under new Ofcom rules that come into force today.

Average prices for fixed broadband and landline bundles have generally fallen in real terms between 2023 and 2024, with the fastest packages seeing the biggest drop, according to Ofcom’s annual pricing trends report.

Interactive report looking at pricing trends for broadband, mobile, landline and pay-TV services in the UK in 2024.

This report outlines Ofcom's research into trends in the pricing of residential communications services in the UK.

This Statement sets out our decisions in effect to transfer the regulatory functions of the PSA to Ofcom, including associated changes to the regulation of controlled PRS (CPRS).

As we approach the last half-term break of the year, many people will be thinking of squeezing in an overseas holiday to escape the autumn temperatures at home.

UK mobile customers will be better protected against unexpected roaming charges while using their phone abroad and at home, under new Ofcom rules that come into force today.