New mobile roaming alerts for UK holidaymakers
Published: 22 March 2024
UK mobile customers will be better protected against unexpected roaming charges while using their phone abroad and at home, under new rules announced today by Ofcom.
Dispute between Everything Everywhere and BT regarding termination charges for 080 numbers
Published: 13 March 2018
Last updated: 8 March 2024
The latest changes to Ofcom’s Competition and Consumer Enforcement Bulletin were made relating to BT and Everything Everywhere
British Sky Broadcasting plc (“Sky”) and British Telecommunications plc (“BT”) concerning charges for special fault investigation services (“SFIs”) and time related charges (“TRCs”)
Published: 8 March 2024
Last updated: 8 March 2024
British Sky Broadcasting plc (“Sky”) and British Telecommunications plc (“BT”) concerning charges for special fault investigation services (“SFIs”) and time related charges (“TRCs”)
Own-initiative investigation into Supatel Limited, trading as TimeTalk, concerning its compliance with General Condition 24 – Sales and Marketing of Fixed-Line Telecommunications Services
Published: 24 July 2023
Last updated: 8 March 2024
Own-initiative investigation into Supatel Limited, trading as TimeTalk, concerning its compliance with General Condition 24 – Sales and Marketing of Fixed-Line Telecommunications Services
Own initiative investigation into Plusnet plc about its compliance with metering and billing requirements.
Published: 8 March 2024
Last updated: 8 March 2024
Following consideration of information provided by Plusnet in response to Ofcom’s enquiries, Ofcom has decided to open an investigation into Plusnet’s compliance with GC 11. GC 11 places obligations upon all CPs to, amongst other things, ensure that every amount stated in a bill is accurate.
Own-initiative monitoring and enforcement programme into cancellation and termination arrangements
Published: 8 March 2024
Last updated: 8 March 2024
Own-initiative monitoring and enforcement programme into cancellation and termination arrangements
Own initiative investigation into EE about its compliance with metering and billing requirements
Published: 8 March 2024
Last updated: 8 March 2024
Whether EE has complied with its obligations under General Condition 11 requiring Communications Providers (“CPs”) to accurately bill consumers for their usage of communication services.
Ofcom own-initiative review of the level of donor conveyance charges (DCCs)
Published: 13 March 2018
Last updated: 8 March 2024
donor conveyance charges (DCCs)
Own-initiative investigation into Direct Save Telecom’s compliance with General Conditions 13 and 22 regarding its debt management practices and use of Cancel Other
Published: 24 July 2023
Last updated: 4 March 2024
Ofcom has decided to open an investigation into Direct Save Telecom's compliance with GC 13 and GC 22.
Initial submissions of the parties: cw_01055
Published: 14 February 2024
Last updated: 14 February 2024