Ofcom is the regulator for the communications services that we use and rely on each day.
As people communicate seamlessly online and offline, we now need to invest our efforts into making digital communications work for everyone
Ofcom wants to understand how adults and children in the UK use media.
Under the Online Safety Act, Ofcom's job is to make online services safer for the people who use them. We make sure companies have effective systems in place to protect users from harm.
Ofcom is committed to a thriving telecoms sector, where companies can compete fairly and customers benefit from a broad range of services.
Ofcom's job is to make sure there is a universal postal service.
You can't see or feel radio spectrum, but we use it every day. Our job is to authorise and manage the use of spectrum in the UK.
We make sure that broadcasters provide quality TV, radio and on-demand programmes that appeal to diverse audiences. We also have rules in place to protect viewers and listeners from harm.
How to make the most of communications services as a small business.
How to make the most of the services you use, and deal with problems.
Proposals we are consulting on and decisions we've made.
How we make sure companies follow our rules, to protect customers and promote competition.
Rules, guidance and other information for the industries we regulate.
If you're looking to use certain radio equipment, or broadcast on TV or radio, you'll need a licence from Ofcom.
Our latest news, features, views and information about our work.
Evidence we gather to inform our work as a regulator.
Published: 6 March 2024
Last updated: 24 May 2024
The 2G and 3G mobile networks are gradually being switched off over the next few years. Here’s what this means for you as a customer.
Published: 20 March 2024
Published: 12 March 2024
Last updated: 12 March 2024
Our automatic compensation scheme means broadband and landline customers will get money back from their provider when things go wrong, without having to ask for it.
Published: 8 March 2024
You can use this page to see which ADR scheme your provider belongs to.
Social tariffs can provide a safety net for customers who might be struggling to afford their broadband or phone services.
Follow these seven steps to get the most from your phone and internet connections at home.
Published: 5 March 2024
Advice on how to help identify the cause of mobile phone faults and report them to your provider.
Published: 4 March 2024
Last updated: 4 March 2024
Lots of people depend on a reliable, fast broadband service. But there are times when your service might not offer you the speeds you need, or that you were promised when you signed up.
Published: 19 February 2024
We rely on the internet for a lot of things, so it's important that wifi meets our needs. Here we set out ways you can improve your wifi.
Published: 14 February 2024
Find out how to report an unwanted or scam text or mobile call to your provider using the free 7726 service.
Published: 7 February 2024
Last updated: 7 February 2024
The technology that we currently use to make landline phone calls is being upgraded over the next few years. Here's what you need to know.
Published: 31 March 2022
We have received reports of scam calls and texts relating to the coronavirus, or Covid-19.
Published: 31 January 2024
Frequently asked questions on the accessibility of communication services.
Published: 22 January 2024
Find out what you need to do if your mobile phone has been lost or stolen
Published: 15 January 2024
Don’t agree with the charges on your bill? Find out what you need to do if you want to dispute a bill.
Published: 22 December 2023
There are a number of factors which can affect the speed of your broadband connection. The following tips could help bring your connection back up to speed.
Published: 15 December 2023
Poor or no indoor mobile signal? A repeater could help you get better coverage.
Published: 14 November 2023
Last updated: 14 November 2023
Some broadband companies charge you to continue using your email address when you switch away from them.
Published: 10 November 2023
Looking for a new phone, broadband or digital TV deal? Check out the price comparison sites that Ofcom has accredited.
Published: 26 October 2023
Last updated: 26 October 2023
Ofcom is the regulator for online safety in the UK. Our job is to make sure that online services protect their users.
If you, or someone you know, have been affected by illegal, harmful or upsetting content online, please contact a support service to find information and get help.
Published: 13 October 2023
We know how frustrating it can be when things go wrong with your home phone or broadband. If you’re having problems, this guide explains how you can get them sorted.
Published: 10 October 2023
What happens when you make a complaint about something you've seen or heard? Find out more about how Ofcom handles TV and radio complaints
Published: 8 August 2023
Accessibility for communication services are very important for all consumers and citizens, this including disabled people.
Published: 14 February 2023
Last updated: 8 August 2023
If you’re confused by call charges or don’t know your 0300 from your 0845 and 0844 numbers, then we have the perfect guide for you.
Everything you need to know about your right to request a decent broadband service.
This cross-sector performance scorecards publication from URKN includes performance indicators for telecoms providers.
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