Enforcement

Procedures for handling complaints, investigations and sanctions on TV, radio and video-on-demand services

Published: 12 January 2016

Last updated: 22 November 2024

•Procedures for handling complaints, investigations and sanctions on TV, radio and video-on-demand services.

Audience complaints

Published: 13 March 2024

Last updated: 20 November 2024

A weekly report of complaints assessed under the Broadcasting Code.

Investigation into Gigaclear Limited’s compliance with General Conditions A3.5 and A3.6(a)

Published: 11 October 2024

Last updated: 19 November 2024

We are investigating whether Gigaclear Limited (Gigaclear) failed to provide accurate and reliable caller location information to emergency organisations between January 2022 and March 2024.

Bulletin for complaints about BBC online material

Published: 5 February 2024

Last updated: 18 November 2024

The bulletin for complaints about BBC online material reports on the outcome of Ofcom’s consideration on complaints received about the BBC’s online material.

Broadcast and On Demand Bulletin

Published: 4 March 2024

Last updated: 18 November 2024

The Broadcast and On Demand Bulletin reports on investigations into potential breaches of Ofcom’s codes and rules for TV, radio and video-on-demand programmes.

Decision - GB News Limited

Published: 31 October 2024

Ofcom has imposed statutory sanctions on GB News Limited for breaching the special impartiality requirements in the programme People’s Forum: The Prime Minister broadcast on 12 February 2024.

Broadcasting and on demand sanction decisions

Published: 26 September 2023

Last updated: 31 October 2024

Ofcom may impose a sanction if we consider that a broadcaster has seriously, deliberately, repeatedly or recklessly breached one of our requirements.

Investigation into Tismi’s compliance with its obligations under the General Conditions of Entitlement (GCs)

Published: 18 October 2024

Ofcom has today opened an investigation into Tismi’s compliance with its obligations under the General Conditions of Entitlement (GCs).

Investigation into BRSK Limited’s compliance with the Electronic Communications Code

Published: 30 September 2024

Ofcom has opened an investigation into BRSK’s compliance with the conditions and restrictions set out in the Electronic Communications Code (Conditions and Restrictions) Regulations 2003/2533 (as amended) (‘the Regulations’).

Investigation into BT following 999 emergency call service outage on 25 June 2023

Published: 28 June 2023

Last updated: 24 September 2024

We have investigated BTs disruption to 999 emergency call services on 25 June 2023 and have imposed a financial penalty of £17.5 million.

Enforcement programme: Industry's failure to implement One Touch Switch by deadline of 3 April 2023

Published: 12 March 2024

Last updated: 12 September 2024

Ofcom has opened an industry-wide enforcement programme into the failed implementation of the new One Touch Switch process by the 3 April 2023 deadline.

Monitoring of compliance with the new governance arrangements relating to Openreach

Published: 27 June 2023

Last updated: 11 September 2024

This monitoring programme monitors the arrangements of BT and Openreach.

Investigating OnlyFans' compliance with its duties to protect under-18s from restricted material and respond to information requests

Published: 1 May 2024

Last updated: 30 August 2024

Ofcom have opened an investigation into Fenix International Limited, the provider of VSP OnlyFans. The investigation concerns OnlyFans’ compliance with its statutory obligations under sections 368Y(3)(b) and (c), 368Z10(6), and 368Z1(2) of the Act.

Investigation into TikTok's compliance with a statutory information request

Published: 14 December 2023

Last updated: 24 July 2024

We are investigating whether TikTok has failed to comply with its duties to provide information in response to a formal notice, in such a manner as specified by Ofcom.

Late payment of licence fees, Zarok TV Limited, ZAROK TV

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Published: 17 July 2024

Weekly Audience Report, 9 July - 15 July 2024

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Published: 17 July 2024

Retention and production of recordings and provision of information, Revival FM (Glasgow) Limited, Revival FM, 8 to 14 April 2024

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Published: 15 July 2024

Provision of audio description, DMAX, January to December 2023

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Published: 15 July 2024

Providing a service in accordance with Key commitments, Dorset Community Radio Ltd, Hot Radio, 18 March to 24 March 2024

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Published: 15 July 2024

Providing a service in accordance with 'Key Commitments', HAYES FM FILM & MEDIA, Hayes FM, 11 to 17 March 2024

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Published: 15 July 2024

Non-provision of transmission and revenue data 2023, Various licensees

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Published: 15 July 2024

Non-payment of licence fees, Zarok TV Limited, ZAROK TV

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Published: 15 July 2024

Non-payment of licence fees, DM GOLD Limited, DM GOLD TV

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Published: 15 July 2024

Nicky Horne, Boom Radio, 28 February 2024

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Published: 15 July 2024

In Conversation with Ansar Ali, Salaam Radio, 15 April 2023

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Published: 15 July 2024

Hometime with David Gaston, Radio Winchcombe, 7 May 2024

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Published: 15 July 2024

Investigation into BT’s compliance with Contract Information and Contract Summary requirements

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Published: 9 July 2024

Non-confidential Confirmation Decision served on British Telecommunications Plc (BT) on 22 May 2024.

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