Ofcom is the regulator for the communications services that we use and rely on each day.
As people communicate seamlessly online and offline, we now need to invest our efforts into making digital communications work for everyone
Ofcom wants to understand how adults and children in the UK use media.
Under the Online Safety Act, Ofcom's job is to make online services safer for the people who use them. We make sure companies have effective systems in place to protect users from harm.
Ofcom is committed to a thriving telecoms sector, where companies can compete fairly and customers benefit from a broad range of services.
Ofcom's job is to make sure there is a universal postal service.
You can't see or feel radio spectrum, but we use it every day. Our job is to authorise and manage the use of spectrum in the UK.
We make sure that broadcasters provide quality TV, radio and on-demand programmes that appeal to diverse audiences. We also have rules in place to protect viewers and listeners from harm.
How to make the most of communications services as a small business.
How to make the most of the services you use, and deal with problems.
Proposals we are consulting on and decisions we've made.
How we make sure companies follow our rules, to protect customers and promote competition.
Rules, guidance and other information for the industries we regulate.
If you're looking to use certain radio equipment, or broadcast on TV or radio, you'll need a licence from Ofcom.
Our latest news, features, views and information about our work.
Evidence we gather to inform our work as a regulator.
Published: 31 May 2023
Last updated: 26 June 2024
A weekly report of complaints assessed under the Broadcasting Code.
Published: 3 June 2024
The bulletin for complaints about BBC online material reports on the outcome of Ofcom’s consideration on complaints received about the BBC’s online material.
Published: 24 May 2024
Ofcom has today opened an investigation into Royal Mail’s compliance with its quality of service performance targets during 2023/24.
Published: 22 May 2024
Information about our work to enforce our rules and general laws relating to the sectors for which we are responsible.
Published: 13 May 2024
Following a period of engagement, Twitch has now made significant changes to the content available on its homepage, as well as introducing a number of protection measures to stop children accessing content about gambling or sexual themes.
Published: 10 January 2023
Last updated: 1 May 2024
This enforcement programme will look at whether UK-established, adult video-sharing platforms have appropriate age assurance measures in place, to protect children from pornographic material.
Published: 1 May 2024
Ofcom have opened an investigation into Fenix International Limited, the provider of VSP OnlyFans. The investigation concerns OnlyFans’ compliance with its statutory obligations under sections 368Y(3)(b) and (c), 368Z10(6), and 368Z1(2) of the Act.
PDF file, 117.17 KB
Published: 17 April 2024
Published: 27 June 2023
Last updated: 14 March 2024
We are investigating Openreach’s quality of service performance in the leased lines access and wholesale local access markets during 2022/23.
Published: 12 March 2024
Last updated: 12 March 2024
Ofcom has opened an industry-wide enforcement programme into the failed implementation of the new One Touch Switch process by the 3 April 2023 deadline.
Published: 13 March 2018
Last updated: 8 March 2024
The latest change to Ofcom’s Competition and Consumer Enforcement Bulletin was made and relates to Own-initiative investigation into Etico Solutions Limited concerning its compliance with General Condition 22 – Service Migrations
Own-initiative investigation into BT’s compliance with section 5.44.2(c)(ii) of Undertakings offered by BT and accepted by Ofcom in accordance with section 154 of the Enterprise Act 2002
The latest changes to Ofcom’s Competition and Consumer Enforcement Bulletin were made relating to BT and Everything Everywhere
Dispute between COLT and BT about the level of charges for partial private circuits
Disputes from THUS, Cable & Wireless, Global Crossing, Verizon and Virgin Media against BT about the level of charges for partial private circuits
Published: 8 March 2024
Ofcom has opened this investigation into True Telecom's compliance with General Condition 22 (GC22), General Condition 9 (GC9) and relevant consumer protection legislation following complaints received from consumers.
British Sky Broadcasting plc (“Sky”) and British Telecommunications plc (“BT”) concerning charges for special fault investigation services (“SFIs”) and time related charges (“TRCs”)
The latest change to Ofcom’s Competition and Consumer Enforcement Bulletin was made today and relates to Dispute relating to whether Openreach offered MPF New Provide to TalkTalk Telecom Group PLC on fair and reasonable terms and conditions
Published: 24 July 2023
Own-initiative investigation into Supatel Limited, trading as TimeTalk, concerning its compliance with General Condition 24 – Sales and Marketing of Fixed-Line Telecommunications Services
Published: 9 August 2023
CW/01125/02/14 - Own-initiative investigation into Universal Utilities t/a Unicom ("Unicom") in respect of compliance with General Condition 24
Following consideration of information provided by Plusnet in response to Ofcom’s enquiries, Ofcom has decided to open an investigation into Plusnet’s compliance with GC 11. GC 11 places obligations upon all CPs to, amongst other things, ensure that every amount stated in a bill is accurate.
Published: 27 January 2017
Disputes between BT and each of Sky, TalkTalk and Virgin Media about BT charges for Ethernet services
CW/01118/12/13 - Dispute referred by Level 3 about BT’s historic PPC charges
Dispute relating to BT’s proposed payments for 080 call origination
Showing 1 - 27 of 217