Update: Ofcom enforcement programme into failed implementation of One Touch Switch
Published: 12 March 2024
Last updated: 12 March 2024
Ofcom has provided an update on its enforcement programme regarding the industry failure to launch a new simpler broadband switching process by the regulatory deadline of 3 April 2023.
Enforcement programme: Industry's failure to implement One Touch Switch by deadline of 3 April 2023
Published: 12 March 2024
Last updated: 12 March 2024
Ofcom has opened an industry-wide enforcement programme into the failed implementation of the new One Touch Switch process by the 3 April 2023 deadline.
Own-initiative investigation into Etico Solutions Limited concerning its compliance with General Condition 22 – Service Migrations
Published: 13 March 2018
Last updated: 8 March 2024
The latest change to Ofcom’s Competition and Consumer Enforcement Bulletin was made and relates to Own-initiative investigation into Etico Solutions Limited concerning its compliance with General Condition 22 – Service Migrations
Own-initiative investigation into True Telecom's compliance with GC22, GC9 and relevant consumer protection legislation
Published: 8 March 2024
Last updated: 8 March 2024
Ofcom has opened this investigation into True Telecom's compliance with General Condition 22 (GC22), General Condition 9 (GC9) and relevant consumer protection legislation following complaints received from consumers.
Own-initiative investigation: Monitoring and enforcement of Fixed-Line Providers' compliance with rules concerning their sales and marketing activities and their use of Cancel Other
Published: 8 March 2024
Last updated: 8 March 2024
Ofcom is today announcing the closure of the General Condition 22 (GC22) monitoring and enforcement Programme (the Programme’) that was opened in September 2014.
How to protect yourself from ‘slamming’
Published: 12 November 2021
Last updated: 6 March 2024
Ofcom has today fined two telecoms firms - Guaranteed Telecom and Met Technologies - a combined total of £35,000 after they took over the home phone services of more than a hundred people without their permission – a practice known as ‘slamming’.
New plans for seamless broadband switching
Published: 28 June 2023
Last updated: 3 February 2024
Broadband and landline customers would benefit from quicker, simpler and more reliable switching, under Ofcom plans to introduce a new ‘one touch’ process.
Investigation into Shell Energy Retail Limited’s compliance with end-of-contract notification and annual best tariff notification requirements
Published: 10 January 2024
Last updated: 10 January 2024
Ofcom has issued a Confirmation Decision to Shell Energy Retail Limited for its failure to send end-of-contract notifications and annual best tariff notifications.
Ofcom investigates Virgin Media over customer difficulties cancelling contracts
Published: 5 January 2024
Last updated: 5 January 2024
Ofcom has today opened an investigation into Virgin Media following complaints from customers that the company is making it difficult for them to cancel their services.
Tackling consumer confusion about broadband technology
Published: 13 December 2023
Last updated: 13 December 2023
Ofcom is today issuing new guidance to broadband providers to ensure consumers are given clear information about their service when signing up to a new deal. Under the guidance, broadband firms must now tell consumers about the network that underpins their broadband service and must only use terms that are clear and unambiguous.