Social tariffs: Cheaper broadband and phone packages
Published: 6 March 2024
Social tariffs can provide a safety net for customers who might be struggling to afford their broadband or phone services.
Telecoms price rises – what are your rights?
Published: 20 January 2023
Last updated: 5 March 2024
Many telecoms customers face rising costs for their home phone, mobile and broadband services in the next few months, as some providers increase their prices.
Communications Affordability Tracker
Published: 27 February 2024
Last updated: 27 February 2024
Our latest research into the affordability of home broadband, mobile phone, landline and pay TV services.
Travelling abroad? Don’t forget to check for roaming charges
Published: 22 February 2024
Last updated: 22 February 2024
You may be looking to head abroad soon. But before you do, it’s important to be aware of any charges you could face for using your mobile phone when you’re outside the UK.
Unable to pay a bill?
Published: 15 January 2024
Don’t agree with the charges on your bill? Find out what you need to do if you want to dispute a bill.
Save money on your phone, broadband, and pay-TV bills in 2024
Published: 15 January 2024
Last updated: 15 January 2024
Now that we’ve rung in the New Year, many people are thinking about ways to save money in 2024. Household budgets continue to feel the pinch amid rising living costs – so it’s important to find out if you can cut costs on your phone, broadband and pay-TV bills.
Affordability of communications services
Published: 12 December 2023
Last updated: 12 December 2023
Ofcom wants to make sure people can access high-quality broadband and mobile services at a price they can afford. This page provides an overview of what we're doing.
Use an Ofcom-accredited price comparison site to find the best deal
Published: 10 November 2023
Looking for a new phone, broadband or digital TV deal? Check out the price comparison sites that Ofcom has accredited.
4.7 million UK homes have struggled to afford their telecoms bills this year
Published: 15 August 2023
Last updated: 15 August 2023
New Ofcom research reveals the challenges and tough choices many telecoms customers are facing this year, with more action needed from industry to support customers in financial difficulty.
Off on holiday? Follow our tips to avoid a big mobile roaming bill
Published: 20 July 2023
Last updated: 20 July 2023
School’s out, and for lots of people that’s the signal to dig out the suitcases and sun cream and head off on a summer break.