Mobile phones

If you are involved in the provision of a premium rate service, you need to check if you are a regulated PRS provider carrying out a regulated activity within the meaning of The Regulation of Premium Rate Services Order 2024 (‘the PRS Order’).

This register includes information about the providers’ organisation, key persons including those with regulatory responsibilities, services offered and related numbers.

Ofcom has formally adopted responsibility for regulating premium-rate services (PRS), which were previously regulated by the Phone-Paid Services Authority (PSA).

Application-to-Person Short Message Service (A2P SMS) is the most common form of business messaging service. It enables businesses and public sector organisations to send text messages in bulk to customers and the wider public.

Interactive data for our Mobile Matters 2024 publication.

File downloads take longer on O2 over 4G and 5G than on the other mobile networks, according to new Ofcom research published today.

To better understand how people are using mobile services, Ofcom has analysed crowdsourced data collected between October 2022 and March 2023 from mobile devices across the UK.

Find out what you need to do if your mobile phone has been lost or stolen

This report summarises the initial results from Ofcom’s new mobile research, which is designed to measure the consumer experience of using mobile services.

Our research investigates the range of mobile options available to consumers, in terms of different providers and opportunities for enhanced performance.