Lost or stolen phone
Published: 22 January 2024
Find out what you need to do if your mobile phone has been lost or stolen
The consumer mobile experience
Published: 5 October 2023
Last updated: 5 October 2023
This report summarises the initial results from Ofcom’s new mobile research, which is designed to measure the consumer experience of using mobile services.
Mobile and smartphones
Published: 19 September 2023
Our research investigates the range of mobile options available to consumers, in terms of different providers and opportunities for enhanced performance.
Mobile firms to be banned from selling ‘locked’ handsets
Published: 29 August 2023
Last updated: 29 August 2023
Mobile phone companies will be banned from selling ‘locked’ handsets, under a range of new rules from Ofcom that will make switching even simpler.
UK talks for longer during lockdown
Published: 29 August 2023
Last updated: 29 August 2023
Time spent on mobile calls surged dramatically this year, as people turned to their phones to keep in touch with loved ones and work from home.
Interactive report 2023
Published: 20 July 2023
Last updated: 20 July 2023
Interactive data for our first Mobile Matters publication.
Mobile Matters
Published: 20 July 2023
Last updated: 20 July 2023
To better understand how people are using mobile services, Ofcom has analysed crowdsourced data collected between October 2022 and March 2023 from mobile devices across the UK.
Mobile companies now banned from selling locked handsets
Published: 5 July 2023
Last updated: 5 July 2023
Mobile phone companies are now banned from selling customers locked handsets, under new Ofcom rules that come into force today (17 December 2021).
Do you take your phone to the loo? Ofcom’s ‘alternative census’ results revealed
Published: 4 July 2023
Last updated: 4 July 2023
Ofcom’s ‘alternative census’ results revealed
Interactive report 2021
Published: 25 May 2023
Last updated: 16 June 2023
Interactive data for our first Mobile Matters publication.