Ofcom fines BT £2.8m for failing its EE and Plusnet customers
Published: 22 May 2024
Ofcom has today fined BT £2.8m after it failed to provide more than a million customers with clear and simple contract information before signing up to a new deal.
Latest telecoms and pay-TV complaints revealed
Published: 17 April 2024
Today we’ve published the latest figures for complaints we’ve received about the UK’s main landline, broadband, mobile and pay-TV providers.
Automatic compensation: What you need to know
Published: 12 March 2024
Last updated: 12 March 2024
Our automatic compensation scheme means broadband and landline customers will get money back from their provider when things go wrong, without having to ask for it.
Making a complaint and using ADR schemes
Published: 8 March 2024
You can use this page to see which ADR scheme your provider belongs to.
Own-initiative investigation into Universal Utilities t/a Unicom ("Unicom") in respect of compliance with General Condition 24
Published: 9 August 2023
Last updated: 8 March 2024
CW/01125/02/14 - Own-initiative investigation into Universal Utilities t/a Unicom ("Unicom") in respect of compliance with General Condition 24
Own-initiative investigation into EE Limited (trading as EE, Orange and T-Mobile) concerning compliance with paragraph 14.4 of General Condition 14 – Code of Practice and Dispute Resolution
Published: 8 March 2024
Last updated: 8 March 2024
Own initiative investigation into Care Free Communications Ltd concerning compliance with General Condition 14.5 – Dispute resolution schemes
Published: 8 March 2024
Last updated: 8 March 2024
Ofcom has opened this investigation following enquiries indicating Care Free is not a member of an approved Dispute Resolution Scheme.
Mobile phone service faults and problems
Published: 5 March 2024
Advice on how to help identify the cause of mobile phone faults and report them to your provider.
Best and worst telecoms customer service revealed
Published: 5 March 2024
Last updated: 5 March 2024
New research published by Ofcom today highlights which phone and broadband companies are setting the industry standard for good customer service.
Ofcom investigates BT’s customer contract information
Published: 4 March 2024
Last updated: 4 March 2024
Ofcom has today opened an investigation into BT’s compliance with its obligation to provide customers with clear and simple contract information before they sign up to a new deal.