Upgrading landlines to digital technology – what you need to know
Published: 7 February 2024
Last updated: 7 February 2024
The technology that we currently use to make landline phone calls is due to be upgraded over the next few years. But what does this mean for you as a landline customer?
Moving landline phones to digital technology: what you need to know
Published: 7 February 2024
Last updated: 7 February 2024
The technology that we currently use to make landline phone calls is being upgraded over the next few years. Here's what you need to know.
Protecting customers during the migration to digital landlines
Published: 23 January 2024
Last updated: 23 January 2024
The technology that we currently use to make landline phone calls is being switched off over the next few years.
Protecting prices for BT’s landline-only customers
Published: 3 July 2023
Last updated: 3 July 2023
BT’s landline-only customers will continue to have their prices protected for the next five years, after Ofcom accepted BT’s commitment to continue price caps on its line rental and call charges.
Experiences of moving to digital landline in the Salisbury and Mildenhall trials
Published: 20 September 2022
Last updated: 16 March 2023
We commissioned research to understand customers' experience of being moved to digital landline (or VoIP) in Salisbury and Mildenhall.
The future of fixed telephone services
Published: 13 December 2022
Last updated: 16 March 2023
In this document, we outline the changes that are taking place to the UK's telecoms networks and the roles and responsibilities of different organisations, including Ofcom.
Declining calls and changing behaviour: a qualitative research study
Published: 13 August 2020
Last updated: 16 March 2023
Statement: Protecting voice-only landline telephone customers
Published: 10 December 2020
This statement sets out our approach to protecting voice-only landline customers, following our decision to accept BT's new voluntary commitments.
Statement: Measures to support Openreach’s trials in Salisbury and Mildenhall
Published: 27 November 2019
The statement sets out our decision to make the changes proposed in the consultation, and also a related consultation published in July 2019.
Consultation on financial reporting for standalone landline telephone services
Published: 25 April 2017
This consultation sets out our further proposals for the financial reporting requirements that BT will need to follow in relation to retail standalone landline telephone services.