Plusnet joins automatic compensation scheme - Ofcom

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Cymraeg

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Phones and broadband Service quality News and updates

Published: 4 May 2022

Last updated: 16 March 2023

Plusnet (including John Lewis Broadband) has today joined the automatic compensation scheme, which means its broadband and landline customers will get money back when things go wrong, without having to ask for it.

Firms that are signed up to the scheme will provide compensation for delayed repairs following a loss of service, missed repairs or provision appointments, and delays to the start of a new service.

Plusnet (including John Lewis Broadband) is the latest provider to sign up to the scheme since its launch in April 2019. Ten providers are now signed up.

Find out more about the automatic compensation scheme, including eligibility or compensation and the providers who are currently signed up to it.

Automatic compensation: What you need to know

Our automatic compensation scheme means broadband and landline customers will get money back from their provider when things go wrong, without having to ask for it.

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