Ofcom is the regulator for the communications services that we use and rely on each day.
As people communicate seamlessly online and offline, we now need to invest our efforts into making digital communications work for everyone
Ofcom wants to understand how adults and children in the UK use media.
Under the Online Safety Act, Ofcom's job is to make online services safer for the people who use them. We make sure companies have effective systems in place to protect users from harm.
Ofcom is committed to a thriving telecoms sector, where companies can compete fairly and customers benefit from a broad range of services.
Ofcom's job is to make sure there is a universal postal service.
You can't see or feel radio spectrum, but we use it every day. Our job is to authorise and manage the use of spectrum in the UK.
We make sure that broadcasters provide quality TV, radio and on-demand programmes that appeal to diverse audiences. We also have rules in place to protect viewers and listeners from harm.
How to make the most of communications services as a small business.
How to make the most of the services you use, and deal with problems.
Proposals we are consulting on and decisions we've made.
How we make sure companies follow our rules, to protect customers and promote competition.
Rules, guidance and other information for the industries we regulate.
If you're looking to use certain radio equipment, or broadcast on TV or radio, you'll need a licence from Ofcom.
Our latest news, features, views and information about our work.
Evidence we gather to inform our work as a regulator.
Published: 31 January 2025
Did you know that you can pay for services on your phone bill, just like you would with your bank card or PayPal account? As with any other purchase, you will likely want to make sure you’re fully aware of your spending.
If you have an unexpected charge on your phone bill and want to find out what it is for, you’ll need to contact the service provider first.
Premium rate services are the name given to all content, goods, or services charged to a phone bill. Phone payment is a popular and easy way of paying for a range of services, such as music subscriptions, games, donations to charity and voting on TV talent shows.
Published: 14 February 2023
Last updated: 31 January 2025
If you’re confused by call charges or don’t know your 0300 from your 0845 and 0844 numbers, then we have the perfect guide for you.
Published: 30 October 2020
Fed up with marketing calls? Find out about the law in this area, what you can do to stop them and how to make a complaint.
Published: 10 November 2023
Last updated: 9 January 2025
Looking for a new phone, broadband or digital TV deal? Check out the price comparison sites that Ofcom has accredited.
Published: 15 December 2023
Last updated: 13 November 2024
Poor or no indoor mobile signal? A repeater could help you get better coverage.
PDF file, 6.78 MB
Published: 31 July 2024
Last updated: 12 November 2024
Published: 6 March 2024
Last updated: 7 November 2024
Social tariffs can provide a safety net for customers who might be struggling to afford their broadband or phone services.
Published: 8 March 2024
Last updated: 5 November 2024
You can use this page to see which ADR scheme your provider belongs to.
Published: 19 April 2011
Last updated: 8 October 2024
Going online and watching TV are an everyday part of children’s lives.
Published: 4 August 2016
Last updated: 4 October 2024
Frequently asked questions on the accessibility of communication services.
Published: 27 February 2017
Last updated: 2 October 2024
This guide explains what you need to do if you want to switch your landline to a new provider
Published: 4 August 2010
This guide explains what you need to do if you want to switch your broadband to a new provider.
Published: 20 July 2023
Last updated: 1 October 2024
General advice on roaming charges when you use your mobile phone abroad, and the protections that remain in place.
Published: 22 December 2023
Last updated: 24 September 2024
There are a number of factors which can affect the speed of your broadband connection. The following tips could help bring your connection back up to speed.
PDF file, 368.12 KB
Published: 13 March 2013
Last updated: 3 July 2024
Don’t agree with the charges on your bill? Find out what you need to do if you want to dispute a bill.
Last updated: 24 May 2024
The 2G and 3G mobile networks are gradually being switched off over the next few years. Here’s what this means for you as a customer.
Published: 12 March 2024
Our automatic compensation scheme means broadband and landline customers will get money back from their provider when things go wrong, without having to ask for it.
Follow these seven steps to get the most from your phone and internet connections at home.
Published: 19 February 2024
We rely on the internet for a lot of things, so it's important that wifi meets our needs. Here we set out ways you can improve your wifi.
Published: 14 February 2024
Find out how to report an unwanted or scam text or mobile call to your provider using the free 7726 service.
Published: 7 February 2024
The technology that we currently use to make landline phone calls is being upgraded over the next few years. Here's what you need to know.
Published: 31 March 2022
Last updated: 7 February 2024
We have received reports of scam calls and texts relating to the coronavirus, or Covid-19.
Published: 22 January 2024
Find out what you need to do if your mobile phone has been lost or stolen
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