“Cancel Other” is a functionality that enables British Telecom plc ("BT") to cancel wholesale orders that have been placed by alternative communications providers for Carrier Pre-Selection (“CPS”) and Wholesale Analogue Line Rental (“WLR”).
A number of CPS communications providers asked Ofcom to resolve a dispute about BT’s use of Cancel Other, after negotiations between BT and the rest of the industry failed to lead to agreement of a new process for managing customer complaints and cancellations when alternative providers attempt to transfer a customer away from BT.
Ofcom published a final Direction on 21 January 2005 which specified when BT is permitted to use Cancel Other and what information it must provide to its competitors about its use of Cancel Other.