A three-digit number for the national power cut and electricity network safety service

Proposal to designate ‘105’ for the service, including notification of a proposed modification to the National Telephone Numbering Plan

This document sets out our proposal to make the three-digit telephone number ‘105’ available for consumers to call the national power cut and electricity network safety service.

We are undertaking this consultation in relation to a request from the Energy Network Association (ENA) to designate a three-digit number for a service planned by the electricity industry for launch in April 2016. Specifically, we are consulting on designating 105 for the service in the National Telephone Numbering Plan. ENA proposes to use the number to provide a service for the general public to call their Electricity Network Operator about a power cut, associated welfare issue or electricity network safety concern.

Three-digit numbers are a very scarce and valuable resource. We are seeking stakeholders’ views on our proposal to designate one of the remaining 14 three-digit numbers for this service on the basis that it would likely constitute “best use” of the number while promoting the interests of citizens and consumers, in line with our general duty in performing our numbering functions.

A three-digit number for the national power cut and electricity network safety service - Proposal to designate ‘105’ for the service, including notification of a proposed modification to the National Telephone Numbering Plan (PDF, 243.3 KB)