Accessibility statement for Online Payment Portal

About Ofcom Accessibility (About Ofcom)
Published: 22 September 2020
Last updated: 16 March 2023

This statement is for Ofcom’s Online Payment Portal, it applies to all web pages starting with secure.ofcom.org.uk/payments.

This website is run by Ofcom. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 200% without the text spilling off the screen
  • navigate some of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • Have a meaningful heading structure on most pages
  • Experience AA standards for 1.4.3 Contrast
  • Make a reasonable request for alternative formats, which Ofcom will consider
  • We’ve made the website text as simple as possible

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • A field set legend is present but does not contain a description
  • No page regions are defined to identify main content areas
  • Heading level is skipped on main page
  • Ofcom logo and ‘Ofcom website’ link contain the same URL so one link may be redundant

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact the Digital team using the following form:

Contact the Digital Team

We’ll consider your request and get back to you in 21 days.

Enforcement Procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contact us by phone

You can contact us via phone, post or make a complaint via our hub.  Contact details are available on our contact us page.

Whilst in lockdown we are unable to take text relay calls or take visits in person.

Technical information about this website’s accessibility

Ofcom is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the following non-accessible content.

Non-accessible content

  • A field set legend is present but does not contain a description.  This fails Success Criterion 3.3.2
  • No page regions are defined to identify main content areas.  This fails Success Criterion 1.3.1
  • Heading level is skipped on main page.  This fails Success Criterion 1.3.1
  • Ofcom logo and ‘Ofcom website’ link contain the same URL so one link may be redundant.  This fails Success Criterion 2.4.4

The above are currently in development and are planned to be resolved by December 2020.

Preparation of this accessibility statement

This statement was prepared on 21st September 2020.

This website was last tested on 16th September 2020. The test was carried out by Ofcom and the following tools were used:

  • JAWS
  • NVDA
  • WAVE Evaluation Tool
  • headingsMap
  • ARC toolkit
  • Accessibility Insights for Web
  • WCAG Color Contrast Checker
  • Zoom Text Only
  • Read Aloud
  • Narrator
  • VoiceOver
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