Accessibility statement for Ofcom's Online Safety Toolkit

About Ofcom Accessibility (About Ofcom)
Published: 21 January 2025

This statement applies to web pages starting with ofcom.org.uk/os-toolkit.

This website is run by Ofcom. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 200% without the text spilling off the screen
  • navigate some of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • Have a meaningful heading structure on most pages
  • Experience AA standards for 1.4.3 Contrast
  • Make a reasonable request for alternative formats, which Ofcom will consider
  • We’ve made the website text as simple as possible to understand publishing consumer features for major announcements

 AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Some parts of the tool are harder to navigate via screen reader software and keyboards.
  • Some components are harder to use with assistive technologies as they do not contain programmatically determined or descriptive labels and content structure is not properly represented.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact us using the website feedback form. We’ll consider your request and get back to you in 21 days.

You can contact us via phone, post or by sending an email to accessibilityrequests@ofcom.org.uk. Details of this and how to contact us via BSL or Welsh are available on our contact us page.

You can also make a complaint via our hub.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we are not meeting accessibility requirements, please contact us using this form.

Enforcement Procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Ofcom is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2. AA standard due to the non-compliances listed below.

Non-compliance with the accessibility regulations

  1. Pages with dynamic checkboxes that produce additional information do not have a logical focus order. This may be difficult for screen reader users to discern where content finishes. This fails Success Criterion 2.4.3 Focus Order.
  2. Some buttons are not correctly labelled and do not sufficiently describe their purpose out of context to screen reader users, this includes back buttons and inactive buttons. This fails WCAG 2.2. success criterion 2.4.6 (headings and labels).
  3. Some status messages, including “successfully copied” after copying your unique reference, are not presented to screen reader users. This fails Success Criterion 4.1.3 Status Messages.
  4. The text of some status messages does not meet the minimum colour contrast. This fails WCAG 2.2. success criterion 1.4.3 (contrast (minimum)).
  5. Some focus indicators on the Read Guidance pages are not sufficient. This fails Success Criterion 2.4.7 Focus Visible (Level AA).
  6. The heading structure in step one is not properly presented to screen reader users. This fails WCAG 2.2. success criterion 2.4.6 (headings and labels).
  7. Inactive buttons are not programmatically skipped, and it may be difficult for screen reader users to discern between active and inactive buttons. This fails Success Criterion 2.4.3 Focus Order (Level A).
  8. Some fields are not properly identified as mandatory, this may be difficult for users to recognise what fields are required. This fails Success Criterion 3.3.2 Labels or Instructions (Level A).
  9. Page titles do not sufficiently describe the purpose or topic of the page. This fails Success Criterion 2.4.2 Page Titled.
  10. A status message after saving progress is missing. This fails Success Criterion 4.1.3 Status Messages.
  11. When multiple scroll bars are present, some scroll bars are not usable by keyboards. This fails Success Criterion 2.1.1 Keyboard.

We plan to fix the above by December 2025.

Preparation of this accessibility statement

This statement was prepared on 07 January 2025.

This website was last tested in January 2025. The test was carried out by Ofcom and the following tools were used in addition to other testing methods.

  • JAWS
  • WAVE Evaluation Tool
  • headingsMap
  • Accessibility Insights for Web
  • WCAG Color Contrast Checker
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