Accessibility statement for Ofcom’s Licensing Portal

About Ofcom Accessibility (About Ofcom)
Published: 24 March 2023
Last updated: 24 March 2023

This statement is for Ofcom’s Licensing Portal, it applies to all web pages starting with licensing.ofcom.org.uk.

This website is run by Ofcom. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 200% without the text spilling off the screen
  • navigate some of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • Have a meaningful heading structure on most pages
  • Experience AA standards for 1.4.3 Contrast
  • Make a reasonable request for alternative formats, which Ofcom will consider
  • We’ve made the website text as simple as possible to understand publishing consumer features for major announcements

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Focus indicators are missing on licence summary pages
  • List views have some empty headings
  • Browser zoom over 250% reduces functionality
  • Document browser tabs are not clear

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact the Digital team using the following form:

Contact the Digital Team

We’ll consider your request and get back to you in 21 days.

Enforcement Procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contact us by phone

You can contact us via phone, post or make a complaint via our hub.  Contact details are available on our contact us page.

Technical information about this website’s accessibility

Ofcom is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the following non-accessible content.

Non-accessible content

  • Focus indicators are not clear on application/licence summary. This fails               Success Criterion 2.4.7
  • Empty headings on application/licence summary. This fails Success Criterion 2.4.6
  • Browser zoom over 250% reduces functionality. This fails Success Criterion 1.4.10

The above are currently in development and are planned to be fixed by June 2023.

  • Missing table header on Actions column in list views. This fails Success Criterion 2.4.6
  • Tab order on surrender pop up is incorrect. This fails Success Criterion 2.4.3
  • List view does not automatically scroll down when tabbing through items that are off-screen
  • Licence and Invoice document browser tab is not properly titled. This fails Success Criterion 2.4.2
  • Empty tab stops when screen is minimised or zoomed. This fails Success Criterion 2.4.3

The above are currently in development and are planned to be fixed by February 2024.

Preparation of this accessibility statement

This statement was prepared on 16th March 2023.

This website was last tested on 15th March 2023. The test was carried out by Ofcom and the following tools were used.

  • JAWS
  • WAVE Evaluation Tool
  • headingsMap
  • Accessibility Insights for Web
  • WCAG Color Contrast Checker
  • Zoom Text Only
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