Statement: Digital Comparison Tools – changes to Ofcom’s voluntary accreditation scheme

Statement published 27 October 2020

Ofcom believes all telephone, broadband and pay-TV customers should get a fair deal. We want customers to shop around with confidence, make informed choices and get the right deal for their needs. Comparison tools, such as price comparison websites, provide a valuable service for people navigating the broad range of telephone, broadband and pay-TV products available today.

We operate a voluntary accreditation scheme that comparison tools can join, provided they meet certain standards. We do this to help build trust in the service they offer to customers. This document sets out our final decision on how we will amend the scheme, so it continues to benefit customers and to ensure compliance with new European legislation