Published:
13 October 2022
Digital communications are changing fast, and keeping up with developments can be a challenge for small businesses.
Different businesses could benefit from different technologies, so you need to assess your own needs and how best to meet them. A range of organisations provide services and advice to help you do this, a lot of it free of charge. We list some of these useful sources below.
Don't forget that the Ofcom website has several resources for businesses, and some of our advice for consumers could also help you too.
- Webwise is the BBC’s beginners guide to using computers, the internet and social media. It includes a step-by-step guide for those not familiar with the internet and offers online courses.
- Doteveryone (formerly Go ON UK) is a website encouraging and helping small companies to get online and become more familiar with how to do business digitally.
- Cyber Aware helps to get businesses that are less familiar with digital security up to speed.
- Both the Department for Business, Energy and Industrial Strategy and the Gov.uk for business sites cover many different aspects of owning, operating and managing a business.
- Get safe online contains a wealth of information on how to conduct digital business safely
- Business Debtline offers free help and advice to businesses who are struggling with debt issues and other problems.
- Federation of Small Businesses is a UK body promoting the interests of small businesses. Formed in 1974, it now has 200,000 members across 33 regions and 194 branches.
- British Chambers of Commerce (BCC) represents the interests of over 100,000 businesses through a network of over 50 accredited chambers across the UK.
- The Federation of Communication Services (FCS) is a not-for-profit trade association representing providers who offer communications products to consumers.
- The Communications Management Association (CMA) is a membership organisation for businesses delivering services online.
promotes the interests of businesses through campaigning and lobbying, and provides advice to its members.
considers issues relevant to small businesses, in particular for vulnerable groups and those with disabilities. - Institute of Directors represents directors from all sizes of business, and provides guidance and tailored information to members.
- Citizens Advice Bureau provides guidance and advice on a range of issues, including phones, internet, TV and computers.
- Scottish Enterprise, Highlands and Islands Enterprise and the Business Gateway provide information for start-up and existing businesses in Scotland.
- Business Wales provides advice, training, information and support for businesses in Wales.
- Invest NI, part of the Department of Enterprise, Trade and Investment (DETI), and NI Business Info provide information on setting up and running a business in Northern Ireland.
- Ofcom’s latest customer satisfaction survey provides information on the major (residential) providers.
- Our quarterly telecoms complaints report provides information on the levels of complaints by residential consumers made to Ofcom against the largest providers across the industry.
- The guide, maximising your mobile phone coverage, gives advice on mobile signal strength and how to improve it.
- We also publish practical tips on how to improve your broadband speed.
- Our Ofcom-accredited price comparison sites can be used to help compare business tariffs and deals.
- If you have experienced slamming or a problem changing provider, read our complaints guidance.
- The Ofcom Guidance on GC9.6 provides information on what is considered 'material detriment' in relation to price rises for residential and small business customers.
- The checklist for a new phone or broadband contract explains the different types of contract and covers core subscription price changes, and the key things you should consider at the point of sale.
- Our website has information on automatically renewable contracts.
- To find out how to complain to Ofcom, follow our consumer complaints pages.
- The Alternative Dispute Resolution (ADR) scheme page and the ADR checker explains how to make use of this scheme, and which resolution scheme your provider is registered with.
- The Guidance on the General Conditions page helps to explain the conditions more clearly.
- Our page on disabled people and communications services describes Ofcom's research in the use of communication by disabled people, and details the obligations providers must meet.
- The page on postal services explains Ofcom’s role in relation to post, and provides information on how to contact Royal Mail and other postal providers. Related information includes guidance on disputing postal complaints via PostRS, the universal postal services of Royal Mail, and the compensation arrangements for loss of postal services.
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Call 020 7981 3040, use textphone 020 7981 3043 or write to the Digital team.