Consultation: The future regulation of phone-paid services: Consultation on changes to General Conditions C2.11 and C2.12

On 25 October 2024 we published our statement on the future regulation of premium rate services (“PRS”) which sets out our decision to transfer the regulatory functions of the Phone-paid Services Authority (“PSA”) to Ofcom.

On 1 February 2025, Ofcom will assume day-to-day responsibility as regulator and enforcer of PRS regulation.

As set out in our statement, on 1 February 2025 the PSA’s Code of Practice (Code 15) which currently regulates the PRS market will be replaced by a new set of requirements on providers of PRS contained in an order (“the PRS Order”). The current General Conditions of Entitlement (“the GCs”) contain several references to the PSA and its Code of Practice that will no longer be appropriate after the 1 February 2025 once the PSA ceases to be the regulator for PRS.

This consultation sets out our proposals to modify the GCs to remove reference to the PSA and its Code of Practice so that the GCs are aligned with the future regulatory framework for PRS. 

Responding to the consultation

Please submit responses using the consultation response form (ODT, 99 KB).