Ofcom bans mid-contract price rises linked to inflation
Published: 19 July 2024
Telecoms customers must be told upfront in pounds and pence about any price rises their provider includes in their contract, under new consumer protection rules announced today by Ofcom.
Statement: Prohibiting inflation-linked price rises
Published: 12 December 2023
Last updated: 19 July 2024
This consultation sets out Ofcom’s plans for new consumer price protections in telecoms, including a ban on price increases linked to uncertain future inflation.
New mobile roaming alerts for UK holidaymakers
Published: 22 March 2024
UK mobile customers will be better protected against unexpected roaming charges while using their phone abroad and at home, under new rules announced today by Ofcom.
Dispute between Everything Everywhere and BT regarding termination charges for 080 numbers
Published: 3 June 2013
Last updated: 8 March 2024
The latest changes to Ofcom’s Competition and Consumer Enforcement Bulletin were made relating to BT and Everything Everywhere
British Sky Broadcasting plc (“Sky”) and British Telecommunications plc (“BT”) concerning charges for special fault investigation services (“SFIs”) and time related charges (“TRCs”)
Published: 17 November 2016
Last updated: 8 March 2024
British Sky Broadcasting plc (“Sky”) and British Telecommunications plc (“BT”) concerning charges for special fault investigation services (“SFIs”) and time related charges (“TRCs”)
Own-initiative investigation into Supatel Limited, trading as TimeTalk, concerning its compliance with General Condition 24 – Sales and Marketing of Fixed-Line Telecommunications Services
Published: 24 September 2013
Last updated: 8 March 2024
Own-initiative investigation into Supatel Limited, trading as TimeTalk, concerning its compliance with General Condition 24 – Sales and Marketing of Fixed-Line Telecommunications Services
Own initiative investigation into Plusnet plc about its compliance with metering and billing requirements.
Published: 22 March 2017
Last updated: 8 March 2024
Following consideration of information provided by Plusnet in response to Ofcom’s enquiries, Ofcom has decided to open an investigation into Plusnet’s compliance with GC 11. GC 11 places obligations upon all CPs to, amongst other things, ensure that every amount stated in a bill is accurate.
Own-initiative monitoring and enforcement programme into cancellation and termination arrangements
Published: 9 December 2016
Last updated: 8 March 2024
Own-initiative monitoring and enforcement programme into cancellation and termination arrangements
Own initiative investigation into EE about its compliance with metering and billing requirements
Published: 9 February 2017
Last updated: 8 March 2024
Whether EE has complied with its obligations under General Condition 11 requiring Communications Providers (“CPs”) to accurately bill consumers for their usage of communication services.
Ofcom own-initiative review of the level of donor conveyance charges (DCCs)
Published: 14 February 2014
Last updated: 8 March 2024
donor conveyance charges (DCCs)