Under General Condition 11 all communications providers with a turnover of more than £40 million a year for providing landline and mobile voice services are required to comply with the Metering and Billing Direction (‘the Direction’).
The Direction is a technical standard intended to ensure that communications providers’ systems deliver accurate bills to customers.
On 31 July 2014 Ofcom withdrew a Direction that had been in place since 2008 and replaced it with a new Direction. On 11 August 2014 we proposed changes to the wording of General Condition 11, mainly so that it refers to the new Direction and also to remove its obsolete provisions referring to Ofcom’s predecessor body, Oftel. This statement sets out our conclusions following that consultation and makes changes to General Condition 11.