In January 2024, we called for a national debate on the future of the UK’s postal services, highlighting that letter volumes had halved since 2011 and user needs had changed. We set out evidence we had gathered and options for reform. We invited input from all stakeholders and held events in each UK nation.
We have now published a document which summarises the responses we received to our Call for Input and views expressed at our events. It then sets out our next steps. We do not provide a view on the merits or otherwise of the arguments made in the responses, which are published below.
We are grateful for all the valuable input we received and participation at the events.
Supporting documents
The future of the universal postal service - Call for Input • PDF • 2.2 MB
Dyfodol y gwasanaeth post cyffredinol • PDF • 621.3 KB
Annex 7 - Our approach to the net cost calculation • PDF • 1.08 MB
Understanding the needs of postal service users • PDF • 2.11 MB