Across the economy, better technology and the ability to gather more data are allowing companies to innovate and offer new services. We want to stay at the forefront of these developments to make sure data and innovation work in the interest of customers in communications markets.
These markets offer lots of choice for customers, but the options can be complex and difficult to navigate. People might find it daunting or too much effort to search for a new deal. Enabling people to share their data at the click of a button could make this process quicker, easier and more effective, helping customers to find more suitable products for their needs.
This statement is an update to our consultation on Open Communications, which concluded in November 2020. The consultation set out our initial thinking on the potential future introduction of a ‘data mobility’ initiative in the retail telecoms and pay TV markets. This would allow people and small businesses to tell their communications provider to share information about their services and how they use them, easily and securely, with third parties of their choice such as digital comparison tools or other communications providers.
