This statement applies to the following forms starting with ofcomforms.secure.force.com:
- Complain about mobile, home phone or internet services
- Complain about TV, radio or on demand services
- Complain about postal services
- Complain about the BBC
- Report interference
- Report illegal broadcasting
- Freedom of information
- Spectrum Licensing Enquiries
- Broadcast Licensing Enquiries
These forms are managed by Ofcom. We want as many people as possible to be able to use these forms. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 200% without the text spilling off the screen
- navigate most of the forms using just a keyboard
- navigate most of the forms using speech recognition software
- listen to most of the forms using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
- Have a meaningful heading structure on most pages
- Experience AA standards for 1.4.3 Contrast
- Make a reasonable request for alternative formats, which Ofcom will consider
We’ve made the form text as simple as possible.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of the forms are not fully accessible:
- Address checker is not accessible on any device
- Date and time picker do not resize when the page is zoomed
- Missing error message on ‘Complain about the BBC’ pages
- Text does not resize in Internet Explorer when using browser text resize option
Feedback and contact information
If you need information on these forms in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact the Digital team using the following form:
We’ll consider your request and get back to you in 21 days.
Enforcement Procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contact us by phone
You can contact us via phone, post or make a complaint via our hub. Contact details are available on our contact us page.
Whilst in lockdown we are unable to take text relay calls or take visits in person.
Technical information about this website’s accessibility
Ofcom is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-accessible content listed below.
Non-accessible content
- Address checker is not accessible on any device. This fails Success Criterion 2.1.1 and is currently in development
- Missing error message on ‘Complain about the BBC’ pages. This fails Success Criterion 3.3.1 and is currently in development, planned to be resolved by December 2020
- Text does not resize in Internet Explorer when using browser text resize option. This fails Success Criterion 1.4.10 and is currently in development, planned to be resolved by December 2020
- Date and time picker do not resize when the page is zoomed. This uses a third-party application; we’ve assessed the cost of fixing it and we believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations.
Disproportionate burden
- Date and time picker do not resize when the page is zoomed. This uses a third-party application; we’ve assessed the cost of fixing it and we believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations.
Preparation of this accessibility statement
This statement was prepared on 21st September 2020.
This website was last tested in September 2020. The test was carried out by Ofcom and the following tools were used:
- JAWS
- NVDA
- WAVE Evaluation Tool
- headingsMap
- ARC toolkit
- Accessibility Insights for Web
- WCAG Color Contrast Checker
- Zoom Text Only
- Read Aloud
- Narrator
- VoiceOver