Accessibility of programme services

TV, radio and on-demand Video on-demand Information for industry
Published: 13 February 2024
Last updated: 13 February 2024

Ofcom is required to encourage service providers to ensure that their services are progressively made more accessible to people with disabilities affecting their sight or hearing, or both. The Digital Economy Act 2017 introduced new provisions into the Act enabling the Secretary of State to make regulations to impose requirements on providers of ODPS for the purpose of ensuring that their services are accessible to people with disabilities in particular, people with disabilities affecting their sight or hearing. We are working with the Government  to introduce these new provisions.

Accessibility - key documents

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Access services: best practice guidelines • PDF • 354.04 KB • 3 October 2016
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Working group on access services: first report (July 2014) • PDF • 502.07 KB • 3 October 2016
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Working group on access services: second report (July 2015) • PDF • 303.48 KB • 3 October 2016

VoD access services reports

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Provision of VOD Access Services: 2014 Report - Annex 1 • PDF • 322.16 KB • 3 October 2016
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Access services report 2016 - Annex 1 • PDF • 86.69 KB • 6 April 2017
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Access services report 2016 - Annex 2 • PDF • 104.8 KB • 6 April 2017
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Access services report 2016 - Annex 3 • PDF • 401.14 KB • 6 April 2017
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Access services: initial survey of major providers • PDF • 357.69 KB • 3 October 2016
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accessibility-on-demand-report-annex-4 • XLSX • 37.43 KB • 6 April 2017
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Crynodeb Gweithredol: Hygyrchedd gwasanaethau rhaglenni ar-alwad – Adroddiad 2016 • PDF • 93.93 KB • 6 April 2017
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On demand programme services: Access services report 2016 • PDF • 404.41 KB • 6 April 2017
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Provision of VOD Access services: 2011 Report • PDF • 588.68 KB • 3 October 2016
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Provision of VOD Access services: 2012 Report • PDF • 658.84 KB • 3 October 2016
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Provision of VOD Access services: 2013 Report • PDF • 763.78 KB • 3 October 2016
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Provision of VOD Access Services: 2014 Report • PDF • 1.08 MB • 3 October 2016
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Provision of VOD Access Services: 2014 Report - Annex 2 • PDF • 127.6 KB • 3 October 2016
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Provision of VOD Access Services: 2015 Report • PDF • 737.41 KB • 3 October 2016
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Provision of VOD Access Services: 2015 Report - Annex 1 • PDF • 260.49 KB • 3 October 2016
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Provision of VOD Access Services: 2015 Report - Annex 2 • PDF • 222.61 KB • 3 October 2016
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Provision of VOD Access Services: 2015 Report - Annex 3 • PDF • 315.97 KB • 3 October 2016

Archive documents

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Access Services Plan 2014-16 • PDF • 289.39 KB • 3 October 2016

Accessibility - key documents

Statement: Making on-demand services accessible

Catch-up and on-demand services are increasingly popular, but these services are often not accessible to people with hearing and sight impairments, because they don’t provide features like subtitles, audio description and signing.

Statement: Making on-demand services accessible

This statement gives our recommendations to Government on drafting regulations to improve the accessibility of regulated video on-demand programme services (“ODPS”).

Television and on-demand programme services: Access services report 2018

This report sets out the extent to which on-demand programme services carried subtitles, audio description or signing during two periods:

Accessibility of on-demand programme services – statement

Ofcom’s proposals to alter the way it collects and publishes data on how accessible on-demand programme services (“ODPS”) are, for people with hearing and/or sight impairments

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