Communications Market Report 2023: Interactive data - Ofcom

About Ofcom

Ofcom is the regulator for the communications services that we use and rely on each day.

Internet-based services

As people communicate seamlessly online and offline, we now need to invest our efforts into making digital communications work for everyone

Media use and attitudes

Ofcom wants to understand how adults and children in the UK use media.

Online safety

Under the Online Safety Act, Ofcom's job is to make online services safer for the people who use them. We make sure companies have effective systems in place to protect users from harm.

Phones and broadband

Ofcom is committed to a thriving telecoms sector, where companies can compete fairly and customers benefit from a broad range of services.

Post

Ofcom's job is to make sure there is a universal postal service.

Spectrum

You can't see or feel radio spectrum, but we use it every day. Our job is to authorise and manage the use of spectrum in the UK.

TV, radio and on-demand

We make sure that broadcasters provide quality TV, radio and on-demand programmes that appeal to diverse audiences. We also have rules in place to protect viewers and listeners from harm.
Advice for businesses

How to make the most of communications services as a small business.

Advice for consumers

How to make the most of the services you use, and deal with problems.

Consultations and statements

Proposals we are consulting on and decisions we've made.

Enforcement

How we make sure companies follow our rules, to protect customers and promote competition.

Information for industry

Rules, guidance and other information for the industries we regulate.

Licence information

If you're looking to use certain radio equipment, or broadcast on TV or radio, you'll need a licence from Ofcom.

News and updates

Our latest news, features, views and information about our work.

Research, statistics and data

Evidence we gather to inform our work as a regulator.
Complaints
- Ofcom may be able to help you complain about or report issues relating to: phone, broadband and postal services; TV, radio and on-demand programmes; interference to wireless devices; or something you have seen on an online service, website or app.
- The types of complaint we deal with
- Get in touch by phone or post
Licences
- You need a licence from Ofcom if you’re looking to use certain radio equipment (like amateur or ships radio), or broadcast on TV or radio.
- Help with your spectrum licence
- Help with your broadcast licence

Cymraeg

Phones and broadband Service quality Research, statistics and data Communications Market Reports

Published: 28 November 2023

Data collected from industry by Ofcom, data from Ofcom’s consumer research, and headline figures from selected third parties (including television and radio audience data from BARB and RAJAR).

Market in context

This section contains charts on:

Advertising spend across the communication and media sectors
Consumer research on the affordability of communications services
Device and service take-up and use
TV platform take-up

Television and audio-visual

This section contains charts on:

TV broadcaster revenues
Hours and spend on content for commercial TV broadcasters
Hours and spend for the public service broadcasters, for network and regional services
TV viewing, including reach, share, average minutes per day
Production sector revenue trends
Consumer research on the use of, and attitudes towards, video on-demand (VoD) services
VoD services, catalogues and revenues
The use of social video platforms among children and adults

Radio and audio

This section contains charts on:

Radio broadcaster revenues
Radio listening, including reach and share
Community radio revenues and expenditure
Consumer research about audio and podcast use and attitudes

Telecoms and networks

This section contains charts on:

Telecommunications data revenues, volumes and market shares
Average monthly spend data
Home Broadband performance data
Consumer research from our technology tracker
Consumer research from our customer satisfaction tracker

Online

This section contains charts on:

Use of apps and websites, including reach, time spent and use on different devices
People’s attitudes to, and experiences of, using online services, including potentially encountering harm online from our Online Experiences Tracker consumer research
Users’ experience of harmful content, awareness of safety measures and reporting measures on video sharing platforms from our Video Sharing Platforms Tracker consumer research
The use of generative artificial intelligence tools among children and adults, including results from Ofcom’s online research panel poll on the subject
Take up and use of internet connectivity, including reasons for not being online, from Ofcom’s Technology Tracker consumer research
Consumer research on the use of microblogging services among adults
Consumer research on people going online for wellbeing, among adults and children

Post

This section contains charts on:

Consumer research data from our residential postal tracker
Post volumes and revenues (to be updated in Autumn 2023)