Statistical release calendar 2021

Published: 6 January 2021

Statistical release calendar 2021

If you wish to discuss or ask about any of these publications, please contact market.research@ofcom.org.uk. This email account will be checked once per day.

Data collection and the coronavirus

Due to the ongoing situation surrounding the Covid-19 pandemic and current guidelines that are in place, Ofcom has made the decision to suspend all face-to-face fieldwork to protect the safety of everyone involved. Where possible we have made alternative arrangements to continue data collection. However, Ofcom has a duty to ensure our research is representative of the UK population, so some publications will need to be delayed. Ofcom has also adapted its data gathering and release practices to accommodate business critical work and logistical issues surrounding data collection. Therefore, in line with guidance from the Office for Statistics Regulation, the decision has been made to postpone certain publications. We will keep users updated on the release dates for specific publications via this page.

In accordance with the conditions for pre-release access to Official Statistics set out in the DCMS statement of compliance, Ofcom's Official Statistics are eligible for privileged early access to named individuals. We publish the lists of those individuals against the relevant statistics.

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JanuaryFebruaryMarchAprilMayJuneJulyAugustSeptemberOctoberNovemberDecember

January

Official statistics Date published Content Data
Telecommunications data revenues, volumes and market share update – Q3 2020 28 January 2021 Telecommunications data revenues, volumes and market share.

Telecommunications data revenues, volumes and market share update Q3 2020 (PDF, 608.8 KB)

Telecommunications data revenues, volumes and market share update Q3 2020 (CSV, 134.9 KB)

February

Official statistics Date published Content Data
Comparing Service Quality research 2020: reasons to complain 1 February 2021 The results from an online omnibus survey which asked customers whether they have had reason to complain to their communications provider/s in the last 12 months.

Reasons to complain: technical report (PDF, 151.6 KB)

Reasons to complain: data tables (XLSX, 782.6 KB)

Reasons to complain: data tables
(PDF, 939.6 KB)

Reasons to complain: questionnaire (PDF, 261.2 KB)

Telecoms and pay TV complaints data – Q3 2020 2 February 2021 Ofcom complaint volumes per 100,000 subscribers.

Telecoms and pay TV complaints Q3 2020 (PDF, 5.1 MB)

Telecoms and pay TV complaints Q3 2020 (CSV, 30.9 KB)

Customer Satisfaction Tracker – Winter 2020 19 February 2021 This data is from a survey monitoring customer satisfaction in the communications market.

Customer satisfaction tracker Winter 2020 Technical Report (PDF, 185.6 KB)

Customer satisfaction tracker Winter 2020 Questionnaire (PDF, 352.8 KB)

Customer satisfaction tracker Winter 2020 data tables (PDF) (PDF, 871.7 KB)

Customer satisfaction tracker Winter 2020 data tables (CSV) (CSV, 428.9 KB)

Comparing Service Quality research 2020: complaints handling tracker 19 February 2021 The results from an online survey which was used to interview customers who had made contact with their provider with a complaint six months prior to the interview. It explores reason for and satisfaction with the providers handling of the complaint.

Complaints handling tracker 2020 Questionnaire (PDF, 255.3 KB)

Complaints handling tracker 2020 Technical Report (PDF, 205.1 KB)

Complaints handling tracker 2020: total market data tables (PDF) (PDF, 2.3 MB)

Complaints handling tracker 2020: total market data tables (CSV) (CSV, 287.5 KB)

Complaints handling tracker 2020: supplier level data tables (PDF) (PDF, 6.0 MB)

Complaints handling tracker 2020: supplier level data tables (CSV) (CSV, 1.3 MB)

Adults' Media Literacy Tracker 2020 25 February 2021 Media literacy – adults' survey: access, use and understanding of internet, television, mobile and other platforms among the 16+ adult population of the UK.

Adults’ Media Literacy Tracker 2020 data tables (PDF, 5.6 MB)

Adults’ Media Literacy Tracker 2020 data tables (XLSX, 454.5 KB)

Adults’ Media Literacy Tracker 2020 respondent level data (CSV, 3.9 MB)

Adults’ Media Literacy Tracker 2020 Technical Report (PDF, 217.5 KB)

Adults’ Media Literacy Tracker 2020 Questionnaire (PDF, 428.0 KB)

Children's and Parent's Media Literacy Tables 25 February 2021 Media literacy children and parents’ surveys: access, use and understanding of internet, television, mobile and other platforms among children aged 3-15 and their parents.

Survey 1: Ofcom Media Literacy Tracker 2020 Technical Report (PDF, 243.4 KB)

Survey 1: Ofcom Media Literacy Tracker 2020 Aged 3-4 Data tables (PDF, 2.7 MB)

Survey 1: Ofcom Media Literacy Tracker 2020 Aged 3-4 Data tables (XLSX, 185.1 KB)

Survey 1: Ofcom Media Literacy Tracker 2020 Aged 5-15 Data tables (PDF, 5.9 MB)

Survey 1: Ofcom Media Literacy Tracker 2020 Aged 5-15 Data tables (XLSX, 502.1 KB)

Survey 1 2020 – final questionnaire
(PDF, 771.6 KB)

Respondent level data file Survey 1
(CSV, 7.2 MB)

Survey 2: Ofcom Media Literacy Tracker 2020 Technical Report (PDF, 235.8 KB)

Survey 2: Ofcom Media Literacy Tracker 2020 Aged 3-4 Data tables (PDF, 1.5 MB)

Survey 2: Ofcom Media Literacy Tracker 2020 Aged 3-4 Data tables (XLSX, 93.6 KB)

Survey 2: Ofcom Media Literacy Tracker 2020 Aged 5-15 Data tables (PDF, 3.1 MB)

Survey 2: Ofcom Media Literacy Tracker 2020 Aged 5-15 Data tables (XLSX, 246.6 KB)

Survey 2 2020 – final questionnaire (PDF, 636.9 KB)

Respondent level data file Survey 2 (CSV, 1.4 MB)

Residential Postal Tracker 2020 26 February 2021 Dataset of the residential postal tracking survey conducted in Q1, Q2, Q3 and Q4 2020, providing data on residential consumers' use of post and attitudes to postal services. Residential postal tracker 2020 - technical report (PDF, 287.5 KB)

Residential postal tracker Q1-Q4 2020 tables (XLSX, 4.7 MB)
Business postal tracker 2020 26 February 2021 Dataset of the postal tracking survey of UK SMEs conducted in Q1, Q2, Q3 and Q4 2020. The survey provides data on post usage in terms of volumes sent, received, amount spent, postal products and services used an attitudes to postal services. Business postal tracker 2020 - technical report (PDF, 230.4 KB)

Business postal tracker Q1-Q4 2020 tables (XLSX, 4.6 MB)

March

Official statistics Date published Content Data
       

April

Official statistics Date published Content Data
Cross-Platform Media Tracker 2020 7 April 2021 This set of data tables provides information on UK adults’ attitudes and opinions towards television and radio broadcasting, and related areas such as news consumption and privacy.

Cross-platform media tracker teen data tables 2020 (PDF, 1.9 MB)

Cross-platform media tracker teen data tables 2020 (CSV, 210.9 KB)

Cross-platform media tracker adult data tables 2020 (PDF, 10.6 MB)

Cross-platform media tracker adult data tables 2020 (CSV, 1.9 MB)

Cross-platform media tracker technical report 2020 (PDF, 187.6 KB)

Podcast survey 22 April 2021 This set of data tables provides information on UK adults’ use of podcasts.

Ofcom Podcast Survey 2021 Technical Report
(PDF, 140.0 KB)

Ofcom Podcast Survey 2021 Questionnaire (PDF, 219.9 KB)

Ofcom Podcast Survey 2021 Full Data Tables (XLSX, 5.6 MB)

Ofcom Podcast Survey 2021 Q5 Only Data Tables (XLSX, 183.5 KB)

Ofcom Podcast Survey 2021 Full SPSS (SAV, 2.5 MB)

Ofcom Podcast Survey 2021 Q5 Only SPSS
(SAV, 104.7 KB)

Telecommunications data revenues, volumes and market share update – Q4 2020 29 April 2021 Telecommunications data revenues, volumes and market share.

Telecommunications data update Q4 2020 (PDF, 612.2 KB)

Telecommunications data update Q4 2020
(CSV, 117.0 KB)

Telecoms and pay TV complaints data – Q4 2020 30 April 2021 Ofcom complaint volumes per 100,000 subscribers.

Telecoms and pay TV complaints Q4 2020 (PDF, 2.7 MB)

Telecoms and pay TV complaints Q4 2020 (CSV, 33.9 KB

May

Official statistics Date published Content Data
Home broadband performance report 13 May 2021

Fixed broadband speeds. Data collected on actual broadband speeds received by a sample of consumers who have had speed monitoring equipment installed in their homes.

Note: The Home Broadband Performance measurement contract with our current provider has come to an end. We are looking for a new research partner, but this means we will not be collecting data in November 2021. We are planning that the next collection period will be in spring 2022, however, it may not be March 2022, meaning that yearly trend will not be maintained. Additionally, the future research partner may not be able to record all measurement metrics that were included in previous iterations of the report. We intend to continue biannual data collection but will be ceasing our November data collection period. Please contact market.research@ofcom.org.uk by 4 November 2021 if this change will affect you.

Home Broadband Performance - Unit Dataset (Nov 2020 data) (CSV, 2.1 MB)
Technology Tracker 2021 17 May 2021

Ofcom Technology Tracker data tables.

Note: As a result of the Covid-19 pandemic, the Ofcom Technology Tracker was not able to conduct face-to-face fieldwork in 2021, the method by which previous Technology Tracker surveys have been conducted. For details of the methodology used in 2021 please see the Methodology Explanation document and technical reports below.

Technology Tracker 2021 methodology explanation (PDF, 166.5 KB)

Technology Tracker 2021 technical report (PDF, 257.4 KB)
Technology Tracker 2021 online questionnaire (PDF, 530.0 KB)
Technology Tracker 2021 paper questionnaire (PDF, 770.9 KB)
Technology Tracker 2021 respondent level data (CSV, 13.4 MB)
Technology Tracker 2021 respondent level data codebook (XLSX, 91.7 KB)
Technology Tracker 2021 subset data tables (PDF, 7.1 MB)
Technology Tracker 2021 data tables (PDF, 17.3 MB)

Technology Tracker 2021 CATI omnibus survey Technical Report  (PDF, 219.3 KB)
Technology Tracker 2021 CATI omnibus survey data tables (PDF, 4.0 MB)
Technology Tracker 2021 CATI omnibus survey questionnaire (PDF, 208.6 KB)
Technology Tracker 2021 CATI omnibus survey respondent level data (CSV, 1.5 MB)
Technology Tracker 2021 CATI omnibus survey respondent level data codebook (XLSX, 26.8 KB)

Television and On-Demand Access Services: Data reporting provision of access services for the full calendar year 2020 28 May 2021 Compliance with subtitling, audio description and signing quotas.

Interactive report

Broadcast – all data (CSV, 47.9 KB)

ODPS – all data (CSV, 211.1 KB)

News consumption in the UK 28 May 2021

Research into news consumption across television, radio, print and online.

Note: As a result of the Covid-19 pandemic, the Ofcom Adults’ News Consumption Survey was not able to conduct face-to-face fieldwork this year. For details of the methodology used, please see the technical reports below.

Adults News Consumption Survey combined CATI and online data tables (XLSX, 1.6 MB)

Adults News Consumption Survey combined CATI and online respondent level (CSV, 7.7 MB)

Adults News Consumption Survey combined CATI and online technical report (PDF, 193.9 KB)

Adults News Consumption Survey online sample only data tables (XLSX, 11.7 MB)

Adults News Consumption Survey online sample only respondent level (CSV, 36.5 MB)

Adults News Consumption Survey online sample only technical report (PDF, 186.0 KB)

Adults News Consumption Survey online questionnaire (PDF, 486.6 KB)

Adults News Consumption Survey CATI questionnaire (PDF, 472.6 KB)

News consumption in the UK – Children's survey 28 May 2021 Research into news consumption across television, radio, print and online among children aged 12-15.

Childrens News Consumption Survey data tables (XLSX, 4.1 MB)

Childrens News Consumption Survey respondent level (CSV, 2.9 MB)

Childrens News Consumption Survey technical report (PDF, 173.1 KB)

Childrens News Consumption Survey questionnaire (PDF, 320.2 KB)

June

Official statistics Date published Content Data
BBC Performance Tracker 2020-21 24 June 2021 The BBC performance tracker provides Ofcom with an evidence base to assess audience opinions on the BBC’s performance against its delivery of four public purposes. The data tables contain the results from fieldwork period June 2020 - March 2021.

BBC Performance Tracker 2020-21 Technical Report (PDF, 315.7 KB)

BBC Performance Tracker 2020-21 online questionnaire (PDF, 647.2 KB)

BBC Performance Tracker 2020-21 paper questionnaire (PDF, 363.6 KB)

BBC Performance Tracker 2020-21 data tables (PDF, 15.0 MB)

BBC Performance Tracker 2020-21 data tables (XLSX, 1.3 MB)

BBC Performance Tracker 2020-21 subset data tables (PDF, 9.5 MB)

BBC Performance Tracker 2020-21 subset data tables (XLSX, 827.6 KB)

July

Official statistics Date published Content Data
List of channels required to provide access services in 2022 9 July 2021 List of television channels licensed by Ofcom required to provide access services. List of channels required to provide access services in 2022 (PDF, 155.5 KB)
Telecoms data (within the Communications Market Report) 22 July 2021 Annual revenues, volumes and subscribers for the telecoms sector in the UK. Telecoms data
(CSV, 150.5 KB)
Pricing trends for communication services in the UK 22 July 2021 Report outlining trends in the pricing of residential communications services and the implications of these for consumers and Ofcom's policy considerations.

Pricing Trends for Communications Services in the UK data (CSV, 76.1 KB)

Number of commercial radio services broadcasting 22 July 2021 Number of commercial radio services. Number of commercial radio services broadcasting
(CSV, 1.5 KB)
Number of hours broadcast by public service television broadcasters (within the Communications Market Report) 22 July 2021 Number of hours broadcast by public television broadcasters.

Number of hours broadcast by public service television broadcasters

(CSV, 65.5 KB)

Communications Market Report 2021

Commercial broadcast television revenues and spend (within the Communications Market Report) 22 July 2021 Revenues for the commercial TV sector in the UK.

Commercial broadcast television revenues and spend

(CSV, 229.0 KB)

Communications Market Report 2021

Number of hours broadcast by the multi-channel sector (within the Communications Market Report) 22 July 2021 Number of hours broadcast by the multi channel sector.

Number of hours broadcast by the multi-channel sector

(CSV, 229.0 KB)

Communications Market Report 2021

Commercial radio revenues (within the Communications Market Report) 22 July 2021 Revenues for the commercial radio sector in the UK.

Commercial radio revenues
(CSV, 708 Bytes)

Communications Market Report 2021

Community radio revenues and expenses (within the Communications Market Report) 22 July 2021 Revenues for the community radio sector in the UK.

Community radio revenues and expenses


(CSV, 147.4 KB)

Communications Market Report 2021

Telecommunications data revenues, volumes and market share update –Q1 2021 29 July 2021 Telecommunications data revenues, volumes and market share.

Telecommunications data revenues, volumes and market share update Q1 2021 (PDF, 629.9 KB)

Telecommunications data revenues, volumes and market share update Q1 2021 (CSV, 120.0 KB)

August

Official statistics Date published Content Data
Proportion of public service broadcaster network hours made outside of London 4 August 2021 The proportion of qualifying network hours broadcast in 2019 that qualified as regional productions. Proportion of public service broadcaster network hours made outside London
(CSV, 5.5 KB)
Public Service Broadcasting Network Compliance Report 4 August 2021 Compliance with a range of quotas including originations, independent productions, news, current affairs, made out of London productions and regional output.

Public Service Broadcasting Network Compliance Report 2021

Made out of London Register: description of TV programmes produced outside London 4 August 2021 A list of the programmes produced by the PSBs outside of the M25, and criteria against which each programme qualifies as Made Outside London. Made outside London programme titles register 2020 (PDF, 997.8 KB)

September

Official statistics Date published Content Data
Telecoms and pay TV complaints data – Q1 2021 6 September 2021 Ofcom complaint volumes per 100,000 subscribers. Telecoms and pay TV complaints Q1 2021 (CSV, 29.6 KB)
Residential Postal Tracker Q3 2020 to Q2 2021 6 September 2021 Dataset of the residential postal tracking survey conducted, providing data on residential consumers' use of post and attitudes to postal services. Residential Postal Tracker July 2020 - June 2021 Technical Appendix (PDF, 258.6 KB)

Residential Postal Tracker July 2020 - June 2021 (CSV, 38.3 MB)

Residential Postal Tracker June 2020 - July 2021 (XLSX, 10.2 MB)

Residential Postal Tracker June 2020 - July 2021 (PDF, 21.3 MB)
Business Postal Tracker Q3 2020 to Q2 2021 6 September 2021 Dataset of the postal tracking survey of UK SMEs conducted. The survey provides data on post usage in terms of volumes sent, received, amount spent, postal products and services used an attitudes to postal services. Business Postal Tracker July 2020 - June 2021 Technical Report (PDF, 315.5 KB)

Business Postal Tracker July 2020 - June 2021 (XLSX, 5.2 MB)

Business Postal Tracker July 2020 - June 2021 (XLSX, 16.4 MB)
Home broadband performance report (May 2020 data) 9 September 2021 Data collected on actual broadband speeds received by a sample of consumers who have had speed monitoring equipment installed in their homes. Home broadband performance report (March 2021 data) (PDF, 1.5 MB)

Home broadband panellist data (March 2021 data) (CSV, 2.2 MB)

October

Official statistics Date published Content Data
Post volumes and revenues (within the Communications Market Report) 14 October 2021 Data relating to letters and parcels volumes and revenues. Post volumes and revenues (within the Communications Market Report)
(CSV, 4.8 KB)
Annual Monitoring Report – Post volumes and revenues 14 October 2021 Data relating to letters and parcels volumes and revenues. Annual Monitoring Report – Post volumes and revenues
(CSV, 7.4 KB)
Television and on-demand access services: Report for the first six months of 2021 20 October 2021 Compliance with subtitling, audio description and signing quotas. Television and on-demand programme services - access services report, January to June 2021
Telecommunications data revenues, volumes and market share update –Q2 2021 28 October 2021 Telecommunications data revenues, volumes and market share. Telecommunications data revenues, volumes and market share update –Q2 2021 (PDF, 509.4 KB)

Telecommunications data revenues, volumes and market share update –Q2 2021 (CSV, 121.5 KB)
Switching Tracker 28 October 2021 This is data from a survey monitoring consumer supplier switching and engagement in the communications market. Switching Tracker 2021 Technical Report (PDF, 141.2 KB)

Switching Tracker 2021 Questionnaire (PDF, 556.8 KB)

Switching Tracker 2021 Codebook (XLSX, 114.3 KB)

Switching Tracker 2021 Data Tables (ZIP, 12.1 MB)

Switching Tracker 2021 Respondent Level Data (ZIP, 743.1 KB)

November

Official statistics Date published Content Data
Telecoms and pay-TV complaints Q2 2021 16 November 2021 This publication contains data for complaints recorded by Ofcom against the largest telecoms and pay-TV providers. Telecoms and pay-TV complaints  Q2 2021 (PDF, 693.9 KB)

December

Official statistics Date published Content Data
International Broadband Scorecard 16 December 2021 Comparative international data on the coverage, take-up and use, price, speed and choice of broadband services. International Broadband Scorecard 2021
Adults' Media Literacy Tracker 2021 Winter 2021-22 Media literacy – adults' survey: access, use and understanding of internet, television, mobile and other platforms among the 16+ adult population of the UK. Note: this will be published in January 2022 so will be moved to the 2022 calendar in due course
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