Annual monitoring report on the postal market

Ofcom monitors the postal market in the UK, gathering a lot of data. Maintaining an effective monitoring regime is an important part of how we regulate postal services.

It helps us understand:

• how well Royal Mail, the provider of the universal service, is performing as a business;
• changes in the parcel and letter markets; and
• individual and business customers' experience of the postal markets.

Every year we publish the main findings from our monitoring. This includes a written report and interactive data, so you can explore our findings in more detail.

Post monitoring report – postal services in the financial year 2023-24 (PDF, 725 KB)

Download the data (XLSX, 92 KB)

Our tracker data

We carry out various tracker surveys to inform our post monitoring. You can read the latest findings from our main surveys below.