Conditions imposed on postal operators

Ofcom may impose a DUSP condition on a universal service provider and may, in summary, require it do one or more of the following:

• Provide a universal service or part of a universal service in the UK to specified standards;
• Provide access points for the universal postal service to a certain specification;
• Provide information to postal operators and users about universal services; and
• Anything else that Ofcom considers appropriate in relation to any of these obligations.

In particular, a DUSP condition can be used to set some limits on universal service prices and/or impose performance targets.

Ofcom imposed some DUSP conditions in March 2012, some of which have been updated since.

DUSP Condition 1 – Services, access points, performance targets, notification and publication and contingency planning (as at 1 March 2017) (PDF, 169.4 KB)

Consolidated DUSP Condition 2 – Safeguard cap price control for standard letters (revoked on 1 April 2024)

Consolidated DUSP Condition 3 – Safeguard cap price control for second class standard letters and large letters (PDF, 274.1 KB) (as at 1 April 2024)

Ofcom may impose a USP access condition on a universal service provider. A USP access condition is a condition requiring the provider to do either or both of the following:

• give access to its postal network to other postal operators or users of postal services, and
• maintain a separation for accounting purposes between such different matters relating to access (including proposed or potential access) to its postal network as Ofcom may direct.

This can include a control on prices for access services.

In March 2012, Ofcom imposed USP access conditions on Royal Mail in relation to the provision of D+2 and later than D+2 services at the Inward Mail Centre. In March 2021, Ofcom extended the USP access condition to cover D+5 Letters services.

Consolidated USP Access Condition (as at 11 March 2021) (PDF, 318.3 KB)

In November 2018, and after corresponding with Royal Mail, we decided to provide them with a short extension to come into compliance with the new USPA Condition.

Letter from Royal Mail to Ofcom on Implementation of changes to USPA 6 (PDF, 627.6 KB)

Ofcom response to Royal Mail on Implementation of changes to USPA 6 (PDF, 567.6 KB)

Ofcom may impose a USP accounting condition on a universal service provider. A USP accounting condition can require the universal service provider to do one or more of the following:

• to maintain a separation for accounting purposes between different matters as directed by Ofcom;
• to comply with cost identification and orientation rules made by Ofcom;
• to comply with rules set by Ofcom about the use of cost accounting systems; and
• to secure that its compliance with those systems is audited annually by an independent auditor.

Ofcom has imposed USP accounting conditions and regulatory accounting guidelines on Royal Mail.

Consolidated USP Accounting Condition (as at 27 March 2023) (PDF, 297.4 KB)

Consolidated Regulatory Accounting Guidelines (as at 27 March 2023) (PDF, 917.5 KB)

Ofcom may impose a notification condition on any postal operator who is providing, or intending to provide, a service within the scope of the universal service. This condition requires operators to give Ofcom advance notice of their intention to commence or expand letter delivery operations.

Following a direction from the Secretary of State, Ofcom imposed a Notification Condition on operators requiring them to notify it three months in advance if they are intending to enter or expand letter delivery operations. This condition only applies to operators intending to provide new or additional letter delivery services of a certain scale (2.5 million items per quarter).

Consolidated Notification Condition 1 (as at 27 March 2012)  (PDF, 22.3 KB)

End-to-end competition in the postal sector – Final guidance on Ofcom’s approach to assessing the impact on the universal postal service (as at 27 March 2013) (PDF, 164.1 KB)

Ofcom has the power to impose a general universal service condition (GUSC) on postal operators that provide services within the scope of the universal service.

GUSCs are generally applicable to all relevant postal operators (i.e. they are not specifically attached to an individual operator), however, they could be designed to only apply to operators of a specified description (for example, operators that have reached a minimum scale or provide a certain type of service).

A GUSC may contain obligations that Ofcom considers are necessary to impose for or in connection with securing the provision of a universal postal service. A GUSC may also, in certain circumstances, require postal operators to make contributions for meeting the financial burden of the provision of a universal postal service.

A GUSC cannot replicate the requirements of the universal service i.e. they may not require a person to:

• Deliver or collect letters six days per week (packets five days per week);
• Provide a service throughout the UK; or
• Provide a service at an affordable price which is uniform throughout the UK.

To date, Ofcom has not imposed any general universal service conditions.

Ofcom may impose an essential condition on every postal operator, or every postal operator of a description specified in the condition.

An essential condition may contain obligations that Ofcom considers necessary to impose to:

• safeguard confidentiality in connection with the sending, conveyance and delivery of letters;
• safeguard security where dangerous goods are transported;
• safeguard the confidentiality of information conveyed;
• guard against the theft, loss or damage to postal packets, and
• secure the delivery of postal packets to the intended addressees.

Ofcom imposed an essential condition on certain postal operators in 2012 and revised it in 2017.

Essential Condition 1 (as at 1 March 2017) (PDF, 72.1 KB)

Ofcom may also impose a general access condition on a particular postal operator or operators requiring them to:

• give access to other postal operators, or users of postal services, to the operator’s postal infrastructure or any service within the scope of the universal postal service which it provides; and/or
• maintain a separation for accounting purposes between their retail and access operations as directed by Ofcom.

To date, Ofcom has not imposed any general access conditions.

Ofcom may impose a consumer protection condition on postal operators (or postal operators of a specified description) requiring them to do one or more of the following:

• assume liability in respect of specified loss of or damage to certain postal packets;
• establish and maintain procedures, standards and policies with respect to consumer protection matters, and
• make payments relating to qualifying consumer expenses of relevant consumer advocacy bodies, like Citizens Advice.

Ofcom imposed a number of consumer protection conditions in March 2012 some of which have been updated since.

Consumer Protection Condition 1 – Payments relating to qualifying consumer expenses of the National Consumer Council, Citizens Advice or Citizens Advice Scotland (as at 26 July 2019) (PDF, 251.5 KB)

Consumer Protection Condition 2 – Postal common operational procedures (including the code) (as at 23 May 2017) (PDF, 48.0 KB)

Consumer Protection Condition 3 – Complaints handling and redress (as at 1 March 2017) (PDF, 51.4 KB)

• Guidance for parcel operators on consumer complaints handling procedures (CP 3.2) (as at 1 April 2023)
  (PDF, 180.6 KB)

Consumer Protection Condition 4 – Compensation (as at 31 December 2013) (PDF, 46.9 KB)

Consumer Protection Condition 5 – Disabled consumers (as at 1 November 2023)
(PDF, 221.2 KB)

Postal Common Operational Procedures Agreement (as at 1 June 2012) (PDF, 179.8 KB)

Register of Code Identifiers (as at 1 October 2015) (PDF, 197.8 KB)