Investigation into Royal Mail’s quality of service performance in 2023/24
Published: 24 May 2024
Ofcom has today opened an investigation into Royal Mail’s compliance with its quality of service performance targets during 2023/24.
Ofcom investigates Royal Mail’s delivery performance
Published: 24 May 2024
Ofcom has today opened an investigation into Royal Mail’s failure to meet its delivery targets for 2023/24, following the company’s publication of its results this afternoon.
Dispute between Whistl and Royal Mail concerning terms offered in response to a new access service request
Published: 4 March 2024
Last updated: 5 March 2024
Ofcom was asked to resolve a dispute between Royal Mail and Whistl. The dispute concerned whether Royal Mail responded to a new access service request by Whistl with terms, conditions and charges that were fair and reasonable.
Economic Insights: the 2019 Royal Mail and Whistl case
Published: 15 August 2023
Last updated: 5 February 2024
Economist shares views on Ofcom’s decision to fine Royal Mail in 2019
Ofcom: Universal postal service must modernise
Published: 24 January 2024
Last updated: 24 January 2024
Ofcom calls for national debate on future of UK’s postal service as letter volumes halve since 2011.
Call for input: The future of the universal postal service
Published: 24 January 2024
This call for input sets out evidence that suggests the universal service needs to change to better align with the needs of consumers and to ensure it can continue to be affordable and sustainable in the future. We are seeking input from all interested parties on our assessment, so there can be an informed public debate on how the specification should be modernised for the future.
Investigation into Royal Mail’s quality-of-service performance in 2022/23
Published: 9 January 2024
Last updated: 9 January 2024
Following an investigation we have imposed a financial penalty on Royal Mail for its failure to meet the first class and second class national performance targets.
Investigation into Royal Mail's quality of service performance in 2021-22
Published: 2 December 2022
Last updated: 3 January 2024
After an investigation, we decided that it would not be appropriate to find Royal Mail in breach of its quality of service performance targets for 2021-22.
Royal Mail fined £5.6m for missing delivery targets
Published: 13 November 2023
Last updated: 13 November 2023
Ofcom has fined Royal Mail £5.6m for failing to meet its First and Second Class delivery targets in the 2022/23 financial year.
Ofcom to produce potential options for the future of the universal postal service
Published: 5 September 2023
Last updated: 5 September 2023
Ofcom is laying the groundwork for providing advice on how the universal postal service might need to evolve to better reflect the changing needs of postal users. The universal service has been unchanged since the implementation of the current framework under the Postal Services Act 2011. However, consumer demand for postal services has changed substantially, and continues to do so.