Securing the future of the universal postal service
Published: 5 September 2024
Ofcom will assess whether certain changes to Second Class letter delivery – while maintaining a next-day First Class service six days a week – would meet postal users’ needs, ahead of consulting on proposals early next year.
The future of the universal postal service
Published: 24 January 2024
Last updated: 5 September 2024
In January 2024, we called for a national debate on the future of the UK’s postal services, highlighting that letter volumes had halved since 2011 and user needs had changed. We set out evidence we had gathered and options for reform. We invited input from all stakeholders and held events in each UK nation. This document summarises the responses we received and views expressed at our events. It then sets out our next steps.
Correspondence to Adam Crozier from Postal Services Commission mentioning Horizon
Published: 3 July 2024
Investigation into Royal Mail’s quality of service performance in 2023/24
Published: 24 May 2024
Ofcom has today opened an investigation into Royal Mail’s compliance with its quality of service performance targets during 2023/24.
Ofcom investigates Royal Mail’s delivery performance
Published: 24 May 2024
Ofcom has today opened an investigation into Royal Mail’s failure to meet its delivery targets for 2023/24, following the company’s publication of its results this afternoon.
Dispute between Whistl and Royal Mail concerning terms offered in response to a new access service request
Published: 6 December 2023
Last updated: 5 March 2024
Ofcom was asked to resolve a dispute between Royal Mail and Whistl. The dispute concerned whether Royal Mail responded to a new access service request by Whistl with terms, conditions and charges that were fair and reasonable.
Economic Insights: the 2019 Royal Mail and Whistl case
Published: 5 February 2021
Last updated: 5 February 2024
Economist shares views on Ofcom’s decision to fine Royal Mail in 2019
Ofcom: Universal postal service must modernise
Published: 24 January 2024
Ofcom calls for national debate on future of UK’s postal service as letter volumes halve since 2011.
Investigation into Royal Mail’s quality-of-service performance in 2022/23
Published: 13 November 2023
Last updated: 9 January 2024
Following an investigation we have imposed a financial penalty on Royal Mail for its failure to meet the first class and second class national performance targets.
Investigation into Royal Mail's quality of service performance in 2021-22
Published: 2 December 2022
Last updated: 3 January 2024
After an investigation, we decided that it would not be appropriate to find Royal Mail in breach of its quality of service performance targets for 2021-22.