Ofcom monitors the postal market in the UK, gathering a lot of data. Maintaining an effective monitoring regime is an important part of how we regulate postal services.
It helps us understand:
- how well Royal Mail, the provider of the universal service, is performing as a business;
- changes in the parcel and letter markets; and
- individual and business customers' experience of the postal markets.
Every year we publish the main findings from our monitoring. This includes a written report and interactive data, so you can explore our findings in more detail.
Post monitoring report – postal services in the financial year 2023-24 (PDF, 725 KB)
Our tracker data
We carry out various tracker surveys to inform our post monitoring. You can read the latest findings from our main surveys below.
| Title | Date published |
|---|---|
| PMR 2024 Residential Consumer Research Report (PDF, 233 KB) | 28 October 2024 |
| PMR 2024 SME Consumer Research Report (PDF, 383 KB) | 28 October 2024 |
| PMR 2024 Measuring user experience of parcel delivery to residential addresses (PDF, 821 KB) | 28 October 2024 |
2022-23
Post monitoring report – postal services in the financial year 2022-23 (PDF, 1.0 MB)
Adroddiad monitro'r post Gwasanaethau post – yn y flwyddyn ariannol 2022-23 (PDF, 620.6 KB)
22-23-post-monitoring-report (XLSX, 105.68 KB)
2021-22
Annual monitoring update on the postal market: Financial year 2021-22 (PDF, 1.6 MB)
Diweddariad monitro blynyddol ar gyfer gwasanaethau post: Blwyddyn Ariannol 2021-22 (PDF, 167.7 KB)
Power-BI-Interactive-Data-22 (XLSX, 127.04 KB)
2020-21
Annual monitoring update on the postal market Financial year 2020-21 (PDF, 1.1 MB)
Diweddariad Monitro Blynyddol ar Wasanaethau Post Blwyddyn Ariannol 2020-2021 (PDF, 143.6 KB)
amu-postal-market-2020-21-raw-data (XLSX, 148.56 KB)
2019-20
Annual monitoring update on the postal market: Financial year 2019-20 (PDF, 1.3 MB)
Diweddariad monitro blynyddol ar y farchnad bost: Y flwyddyn ariannol 2019-20 (PDF, 702.9 KB)
amu-postal-market-2019-20-raw-data (XLSX, 123.82 KB)
2018-19
Annual monitoring update on the postal market: Financial year 2018-19 (PDF, 2.1 MB)
Diweddariad monitro blynyddol ar y farchnad bost: Y flwyddyn ariannol 2018-19 (PDF, 175.6 KB)
Annual-monitoring-update-postal-market-2018-19-raw-data (XLSX, 102.46 KB)
2017-18
Annual monitoring update on the postal market: Financial year 2017-18 (PDF, 1.6 MB)
Diweddariad monitro blynyddol ar y farchnad bost: Y flwyddyn ariannol 2017-18 (PDF, 225.7 KB)
Annual-monitoring-update-postal-market-2017-18-raw-data (XLSX, 154.42 KB)
Older reports are available through the National Archives.