Conditions imposed on postal operators
Published: 7 December 2023
Last updated: 7 December 2023
Under the Postal Services Act 2011, Ofcom has powers to impose certain regulatory conditions on postal operators.
Stronger protections and fairer treatment for parcel customers
Published: 18 July 2022
Last updated: 7 December 2023
Parcel firms must get better at handling complaints, Ofcom warns today, as we confirm new measures to help improve service standards in the industry.
Annual monitoring report on the postal market
Published: 7 December 2023
Last updated: 7 December 2023
We monitor the postal market in the UK, looking at things like Royal Mail's performance and customers' experiences.
Post monitoring report: Interactive data
Published: 7 December 2023
Last updated: 7 December 2023
Key data on the postal sector for the 2021-22 financial year.
Annual monitoring updates on the postal market 2020-21: Interactive data
Published: 13 December 2021
Last updated: 29 November 2023
Key data on the postal sector for the 2018-19 financial year.
Annual monitoring updates on the postal market 2019-20: Interactive data
Published: 26 November 2020
Last updated: 29 November 2023
Key data on the postal sector for the 2018-19 financial year.
AMR 2018-19 Interactive Data
Published: 19 December 2019
Last updated: 29 November 2023
Key data on the postal sector for the 2018-19 financial year.
Annual monitoring update on the postal market 2017-18 interactive data
Published: 27 November 2018
Last updated: 29 November 2023
Key data on the postal sector for the 2017-18 financial year.
AMR 2016-17 Interactive Data
Published: 23 November 2017
Last updated: 29 November 2023
Interactive data for the Annual Monitoring Report on the postal market, financial year 2016-17.
Annual Monitoring Report 2015-16: Interactive Data
Published: 30 November 2016
Last updated: 29 November 2023
This report covers five key areas: Royal Mails pricing and quality of service for residential and small business consumers; the letters market; the parcels market; the financial performance of Royal Mail's reported business; and efficiency of Royal Mail's reported business.