Requirement on British Telecommunications to publish Key Performance Indicators

Published: 27 May 2004
Consultation closes: 6 August 2004
Status: Closed (statement published)

This document contains a Statement and final Directions for a set of Key Performance Indicators ("KPIs") that BT is required to publish in respect of key wholesale products and services. The Directions set out in detail the information which BT is required to publish under the Quality of Service conditions, which were confirmed in the following reviews of competition in communications markets, undertaken by Oftel/Ofcom.

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