Statement: Quick, easy and reliable switching
Published: 3 February 2021
Last updated: 4 December 2024
Ofcom has confirmed proposed amendments to our General Conditions to give effect to these decisions from 3 April 2023.
Building our capabilities: Ofcom's first in-house online trial
Published: 4 October 2024
Ofcom’s Behavioural Insights Hub ran its first in-house online trial this year, and we’re looking to do more.
Switching landline
Published: 27 February 2017
Last updated: 2 October 2024
This guide explains what you need to do if you want to switch your landline to a new provider
Switching broadband provider
Published: 4 August 2010
Last updated: 2 October 2024
This guide explains what you need to do if you want to switch your broadband to a new provider.
Choosing the right phone or broadband service
Published: 16 January 2023
Last updated: 16 September 2024
Whether you're a business setting up for the first time, or an established business shopping around for a better deal, it's important that you make the right choice. This information is designed to help you.
Enforcement programme: Industry's failure to implement One Touch Switch by deadline of 3 April 2023
Published: 3 April 2023
Last updated: 16 September 2024
Ofcom has opened an industry-wide enforcement programme into the failed implementation of the new One Touch Switch process by the 3 April 2023 deadline.
Simpler and quicker broadband switching is here
Published: 12 September 2024
Broadband and landline customers can now switch network under a new ‘one touch’ process, where they only have to contact their new provider.
Letter to industry: Extension of NoT+ consumer protections
Published: 6 September 2024
Last updated: 10 September 2024
Update: Ofcom enforcement programme into failed implementation of One Touch Switch
Published: 12 March 2024
Ofcom has provided an update on its enforcement programme regarding the industry failure to launch a new simpler broadband switching process by the regulatory deadline of 3 April 2023.
How to protect yourself from ‘slamming’
Published: 12 November 2021
Last updated: 6 March 2024
Ofcom has today fined two telecoms firms - Guaranteed Telecom and Met Technologies - a combined total of £35,000 after they took over the home phone services of more than a hundred people without their permission – a practice known as ‘slamming’.