SMEs and communications services

Phones and broadband Service quality Research, statistics and data
Published: 3 October 2023

This page gathers together research on the availability and experience of communications services for small and medium enterprises (SMEs) in the UK, defined as businesses with fewer than 250 employees.

SME Communications research

Ofcom's primary duty is to further the interests of consumers and citizens in relation to communications matters; this includes business consumers, who are an important part of the UK communications market. This research explored the SME consumer experience in the communications market. A quantitative survey was conducted among SME (1-249 employees) decision makers using a mixed CATI (computer aided telephone interviewing) and online methodology. The topics covered included communications services used, attitudes, satisfaction, switching, net neutrality and contracts.

Full report

SME consumer experience in the communications market 2022 (PDF, 1.7 MB)

Profiad defnyddwyr MBaCh yn y farchnad gyfathrebiadau 2022 (PDF, 925.7 KB)

This report is qualitative research into SMEs’ experience of communications services.

Full report

SMEs' Communications Needs - prepared for Ofcom by BDRC Continental (PDF, 508.9 KB)

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