Statement: Improving broadband information for consumers

Statement published 13 December 2023

The way fixed broadband services are delivered is changing. The coverage of gigabit-capable networks is increasing across the UK, and these new networks are co-existing with older networks.

Throughout this transition, one of our priorities is to make sure consumers are treated fairly, which includes ensuring they are empowered to make choices that are right for them. In that context, it is particularly important that consumers have sufficient and useful information to choose their broadband service.

In March 2023, we consulted on proposals to improve the information available to consumers, and published research which found that when choosing a broadband service, some people would find it useful to have information about the underlying technology used to deliver their services.

This statement sets out our decisions to help consumers make more informed choices. It explains how and when we think broadband providers should tell people about the underlying technology used to deliver their service. Alongside the statement, Ofcom has issued guidance to ensure providers give consumers this information in a clear and unambiguous way.