Own initiative investigation into Ecotel Networks (Ireland) Ltd concerning compliance with General Condition 14.5 – Dispute resolution schemes

Following assessment of information gathered from Ecotel, we have decided not to take any further enforcement action at this stage in the investigation in connection with Ecotel’s compliance with GC14.5.

In reaching this decision, we have taken into account that Ecotel now holds membership of the Ombudsman Services’ Alternative Dispute Resolution scheme. In light of this and other information received, and consistent with our enforcement guidelines and administrative priorities, we consider it is appropriate to close this investigation.

We will continue to monitor Ecotel’s compliance with GC14.15 and will not hesitate to consider further enforcement action in future if we believe there are grounds to believe that it is failing to comply with any of its regulatory obligations.