Statement published 29 July 2024
Scam calls can result in significant financial and emotional harm to victims. They can also lead to a reduction in trust in telephone calls. A common tactic used by scammers is to ‘spoof’ their telephone number to disguise the origin of the call, or to make their call appear to be from a trusted person or organisation. Where a scammer makes a call from abroad, they may spoof their number to make it look like the call is from a UK-based organisation.
In February 2024 we published our consultation proposing to update the CLI Guidance to extend blocking to international calls which display a UK number as a Presentation Number, except in a limited number of legitimate use cases.
We have decided to go ahead with our proposal but we have addressed a number of stakeholder concerns around the wording in paragraph 4.19 of the CLI Guidance and have made some additional changes to provide further clarity.
We have decided to give providers six months to implement the changes. Therefore, the updated CLI Guidance will come into effect from 29 January 2025.
