Telephone directory information obligations and regulations

For consumers in the UK, as in most countries around the world, the social and economic value of telecommunications is enhanced by access to easy-to-use information about how to reach a particular individual or business. The main forms of directory information are directories and on- and off- line directory information services.

This consultation document sets out an up-to-date assessment of the sector and proposed revisions to regulation that we think are needed to ensure the continued delivery of directories and directory enquiry services in the UK.