This document concludes our review of the Metering and Billing Direction ("the Direction") and sets out the changes being made to it.
The Direction is a technical standard intended to ensure that communications providers systems deliver accurate bills to customers. All communications providers with a turnover of more than £40 million a year for providing landline and mobile voice services are required to comply with the Direction.
This statement confirms the main proposals we made in our consultation in February 2014. The new Direction will continue to be mandatory in respect of retail and wholesale services and voluntary for data services. Other targeted changes will ensure providers have the appropriate processes and controls in place to produce accurate bills for customers.