The communications sector at a glance

On average, adults in the UK spent almost

hours online each day in September 2021.

But alarmingly,

believe everything see online – that's around one in every twenty internet users.

of UK internet users aged 13+ feel that the benefits of being online outweigh the risks...

...but in the last four weeks,

of users have encountered at least one potential harm online.

Despite being more active users of social media, only

of women feel free to share their opinions and have a ‘voice’ online (compared to 48% of men).

of adult internet users want to see tech firms take responsibility for monitoring content on their sites and apps.

UK homes subscribe to all three streaming giants – Netflix, Amazon Prime Video and Disney+

People aged 16-24 only watch

minutes of broadcast TV in an average day...

...while those aged 65 and over spend almost

hours per day in front of the TV set

Public service broadcasters spent

on new, UK-made programmes in 2021 – the most since 2017

On average, young adults' TikTok use clocked in at

minutes per day in March 2022

Listening to live radio on a radio set accounts for

of our total listening time – down from 71% five years ago

More than

UK households can take advantage of faster, full-fibre broadband

homes and businesses cannot get 'decent' broadband (download speeds of 10 Mbit/s and upload speeds of 1 Mbit/s)

of premises in the UK can now get a 5G signal outdoors

UK parcels were delivered in 2021.

of customers have experienced problems with deliveries in the last three months.

Disabled customers are almost

more likely to experience significant problems with parcel deliveries.