Ofcom is the regulator for the communications services that we use and rely on each day.
As people communicate seamlessly online and offline, we now need to invest our efforts into making digital communications work for everyone
Ofcom wants to understand how adults and children in the UK use media.
Under the Online Safety Act, Ofcom's job is to make online services safer for the people who use them. We make sure companies have effective systems in place to protect users from harm.
Ofcom is committed to a thriving telecoms sector, where companies can compete fairly and customers benefit from a broad range of services.
Ofcom's job is to make sure there is a universal postal service.
You can't see or feel radio spectrum, but we use it every day. Our job is to authorise and manage the use of spectrum in the UK.
We make sure that broadcasters provide quality TV, radio and on-demand programmes that appeal to diverse audiences. We also have rules in place to protect viewers and listeners from harm.
How to make the most of communications services as a small business.
How to make the most of the services you use, and deal with problems.
Proposals we are consulting on and decisions we've made.
How we make sure companies follow our rules, to protect customers and promote competition.
Rules, guidance and other information for the industries we regulate.
If you're looking to use certain radio equipment, or broadcast on TV or radio, you'll need a licence from Ofcom.
Our latest news, features, views and information about our work.
Evidence we gather to inform our work as a regulator.
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Showing 1 - 13 of 13
Published: 7 December 2023
Last updated: 10 May 2024
Under the Postal Services Act 2011, Ofcom has powers to impose certain regulatory conditions on postal operators.
Published: 28 July 2020
Last updated: 17 March 2023
The universal postal service order sets out descriptions of the services that Royal Mail needs to provide as part of the universal service and the standards with which they need to comply.
Published: 10 March 2015
Last updated: 16 March 2023
Postal Wider Review
Published: 6 May 2022
As part of the ongoing monitoring of Royal Mail’s regulatory financial statements, we have signed a Regulator's Notice with respect to the audit of these statements.
Published: 2 December 2014
End-to-end competition in the postal sector
Published: 12 July 2013
A number of Acts implemented by the UK Government are relevant to the postal industry.
Published: 13 October 2021
This is a general demand for information under paragraph 1 of Schedule 8 to the Postal Services Act 2011 (‘the Act’).
Published: 19 March 2013
Ofcom has published a report detailing its approaches to, and its assessment and monitoring of the affordability of universal postal services. In its March 2012 Statement, which set out the new regulatory framework for the postal sector, Ofcom committed to give further consideration to its approach to affordability. The work forms part of Ofcom’s monitoring regime to track Royal Mail’s performance in respect of progress of efficiency, quality of service and affordability of universal postal services. The report explains Ofcom’s approach to assessing the affordability of universal postal services for both residential consumers and business. It presents findings following research to better understand consumers’ use of and needs for post, and how Ofcom will monitor the affordability of universal postal services on an ongoing basis.
Published: 4 January 2021
A note on the repeal of Regulation (EU) 2018/644 of the European Parliament and of the Council of 18 April 2018 on cross-border parcel delivery services.
Published: 27 August 2015
Ofcom’s review of complaint handling and redress in the postal market
Ofcom’s duty in post is to carry out its functions in a way that it considers will secure the provision of a universal postal service
Published: 31 May 2012
Ofcom received proposals from two parties to the current Postal Common Operational Procedures Agreement (“PCOPA”) to modify the PCOPA.
Published: 19 January 2022
Ofcom's response to reports of delays to Royal Mail deliveries during the recent rise in coronavirus cases.