Ofcom is the regulator for the communications services that we use and rely on each day.
As people communicate seamlessly online and offline, we now need to invest our efforts into making digital communications work for everyone
Ofcom wants to understand how adults and children in the UK use media.
Under the Online Safety Act, Ofcom's job is to make online services safer for the people who use them. We make sure companies have effective systems in place to protect users from harm.
Ofcom is committed to a thriving telecoms sector, where companies can compete fairly and customers benefit from a broad range of services.
Ofcom's job is to make sure there is a universal postal service.
You can't see or feel radio spectrum, but we use it every day. Our job is to authorise and manage the use of spectrum in the UK.
We make sure that broadcasters provide quality TV, radio and on-demand programmes that appeal to diverse audiences. We also have rules in place to protect viewers and listeners from harm.
How to make the most of communications services as a small business.
How to make the most of the services you use, and deal with problems.
Proposals we are consulting on and decisions we've made.
How we make sure companies follow our rules, to protect customers and promote competition.
Rules, guidance and other information for the industries we regulate.
If you're looking to use certain radio equipment, or broadcast on TV or radio, you'll need a licence from Ofcom.
Our latest news, features, views and information about our work.
Evidence we gather to inform our work as a regulator.
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Showing 1 - 27 of 84
Published: 15 December 2022
Last updated: 17 January 2025
Links to statements on changes to General Conditions of Entitlement.
Published: 16 August 2023
The General Conditions of Entitlement are the regulatory conditions that all providers of electronic communications networks and services must comply with if they want to provide services in the UK.
Published: 15 February 2024
Last updated: 8 January 2025
Consultation documents and final directions relating to the application and revocation of the Electronic Communications Code.
Published: 12 December 2023
Last updated: 20 December 2024
Ofcom wants to make sure people can access high-quality broadband and mobile services at a price they can afford. This page provides an overview of what we're doing.
Last updated: 12 December 2024
This register lists companies that have been granted powers under the Electronic Communications Code.
Published: 20 February 2024
Last updated: 6 November 2024
Information about mobile network operators' obligations to provide good quality data and voice coverage across the UK.
Published: 26 April 2018
Last updated: 31 October 2024
Guidelines for the provision of Calling Line Identification Facilities and other related services over Electronic Communications Networks Version 2
Published: 28 April 2010
Last updated: 11 October 2024
This section provides information about UK telephone numbers, and allows communications providers to apply for telephone numbers from the National Numbering Plan.
Published: 19 July 2023
Last updated: 1 October 2024
A guide to some of Ofcom’s most important telecoms regulations, guidance and voluntary schemes – ones that every phone or broadband provider should know about.
Published: 27 June 2023
Last updated: 11 September 2024
The Openreach Monitoring Unit assesses whether Openreach is meeting our expectations for how it deals with both its customers and its competitors.
PDF file, 134.71 KB
Published: 6 September 2024
Last updated: 10 September 2024
Published: 23 February 2022
Last updated: 29 July 2024
How Ofcom is responding to the widespread problem of scam calls and texts.
PDF file, 91.55 KB
Published: 12 July 2024
Published: 26 February 2019
Last updated: 27 June 2024
The electronic communications code is a set of rights that are designed to facilitate the installation and maintenance of electronic communications networks.
Published: 27 February 2024
Last updated: 24 May 2024
Ofcom has set out what it expects from mobile providers when they switch off their 2G and 3G networks. The switch-off will happen over the next ten years and support the roll-out of 4G and 5G networks, which offer faster and more reliable services for customers.
Published: 22 January 2024
The UK’s mobile network providers will switch off their 3G and then 2G networks over the next few years. This page explains how suppliers of Internet of Things (IoT) and third-party devices can help their customers during this period of change.
Published: 17 May 2024
Ofcom has recently published research that looked at the experiences of telecoms customers and the information from their telecoms provider on debt support.
PDF file, 299.82 KB
Published: 26 March 2024
Published: 6 March 2024
Guidance and contact information on standards, specifications and other requirements for the telecoms industry.
Answers to some common questions the telecoms industry has had about the new emergency video relay service.
Our templates for statutory notices for the purposes of the Electronic Communications Code.
Published: 29 September 2023
The Mobile Call Termination (MCT) Market Review covers the wholesale service provided by a mobile communications provider to connect a call to a recipient on its network.
Published: 15 May 2015
Last updated: 3 August 2023
Alternative Dispute Regulations 2015
Published: 13 July 2023
An update on Ofcom’s work to make sure that telecoms customers facing higher costs of living can access the support they need.
Published: 11 March 2015
Last updated: 4 July 2023
Ofcom is conducting an overarching review of the UK’s digital communications. The aim of the review is to make sure digital communications markets continue to work for consumers and businesses.
Published: 30 June 2023
From 1 October 2018, all mobile providers must give the option to limit the cost of bills to new customers and to any existing customers who agree to extend their contract or enter into a new contract.
Published: 28 June 2023
Ofcom wants customers to get a fair deal for their services.
