Dylai pobl allu newid darparwr telathrebu yn hwylus er mwyn manteisio ar yr amrywiaeth o wasanaethau sydd ar gael. Mae newid yn fwy hwylus yn galluogi pobl i chwilio o gwmpas yn hyderus i ddod o hyd i'r pris a'r gwasanaeth gorau ar gyfer eu hanghenion. Gall anawsterau yn y broses newid atal pobl rhag newid darparwr. Mae newid yn effeithiol hefyd yn bwysig o ran cefnogi buddsoddiad cystadleuol mewn band eang cyflymach a mwy dibynadwy a rhoi hwb i nifer y bobl sy'n manteisio arno.
Ym mis Chwefror 2021, gwnaethom ymgynghori ar gynigion ar gyfer proses newid newydd i gwsmeriaid llinell dir a band eang preswyl. Gwnaethom hefyd gynnig rhai newidiadau cyfyngedig i'r wybodaeth y mae'n rhaid i ddarparwyr ffôn symudol ei rhoi i gwsmeriaid preswyl pan fyddant am newid.
Ym mis Medi 2021, gwnaethom gyhoeddi ein penderfyniadau terfynol ar y newidiadau hyn, gan gynnwys ein gofyniad am broses 'Newid Un Cam' newydd sy'n golygu y bydd angen i gwsmeriaid llinell dir a band eang gysylltu dim ond â'u darparwr newydd i newid. Gwnaethom ymgynghori hefyd ar newidiadau arfaethedig i'r Amodau Cyffredinol i roi grym i'n penderfyniadau ar newid darparwr band eang, llinell dir a symudol.
Rydym hefyd wedi cyhoeddi ein penderfyniadau terfynol ar y newidiadau i'r Amodau Cyffredinol. Bydd y newidiadau hyn yn dod i rym ar 3 Ebrill 2023.
Prif ddogfennau
Dogfennau cysylltiedig
(Mae'r cynnwys hwn ar gael yn Saesneg yn unig).
Documents prepared by Ofcom relating to implementation
Letter to industry: Full implementation of One Touch Switch and withdrawal of NoT+ (PDF, 116 KB) 21 October 2024
Letter to the OTA: One Touch Switch implementation – Post launch matching improvements (PDF, 115.0 KB) 25 September 2024
Letter to industry: One Touch Switch implementation – Extension of NoT+ consumer protections
Letter to industry: One Touch Switch implementation (PDF, 104.5 KB)
The Implementation Progress Steering Group was set up by Ofcom to get regular updates on implementation from a representative group of communications providers and The One Touch Switching Company. Although it has only been possible to invite a limited number of providers to attend the meetings in person we have circulated updates following these meetings to wider industry via the Office of Telecommunications Adjudicator.
Letter to industry: One Touch Switch Implementation – Principles and Cancel Other (PDF, 191.9 KB)
Letter to the OTA: One Touch Switch implementation (PDF, 147.5 KB)
Letter to industry: One Touch Switch Implementation - Matching response SLA (PDF, 136.3 KB)
Documents prepared by the OTA on the X and Y switching process options
EECC Working Group (ECWG) Solution Development Journey (PDF, 269.2 KB)
- Appendix C: Switching process Option X – checklist to consider (PDF, 140.8 KB)
- Appendix D: Switching process Option Y – checklist to consider (PDF, 138.1 KB)
- Appendix E: ECWG Option X and Y cost template (XLSX, 35.9 KB)
- Appendix H: ECWG cost summary template (PDF, 309.9 KB)
ECWG Cost Estimates and Methodology (PDF, 207.2 KB)
- Appendix F: ECWG cost estimate template (PDF, 133.1 KB)
- Appendix G: Volumetrics statement (PDF, 167.6 KB)
Documents prepared by Ofcom relating to switching processes
Letter to industry: fixed switching and porting working group, August 2019 (PDF, 146.3 KB)
Letter to the OTA: switching and porting, July 2019 (PDF, 164.2 KB)
Documents relating to Y proposals
Option Y, Gaining Provider Led Switching – the Option Y proposal (PDF, 567.3 KB)
YHub switching process description (PDF, 225.9 KB)
Option Y, YHub and YGP switching process flows (PDF, 350.6 KB)
Letter to fixed switching and porting working group, June 2020 (PDF, 137.2 KB)
Option Y, Responses to Ofcom’s questions (PDF, 612.5 KB)
Option Y, Gaining Provider Led Switching - the Option Y proposal (initial proposal) (PDF, 639.3 KB)
Documents relating to X proposals
Option X, Broadband and voice switching proposal, response to Ofcom (March 2021) (PDF, 940.3 KB)
Option X, Broadband and voice switching proposal, response to Ofcom (PDF, 891.0 KB)