Draft Guidelines - handling of competition complaints, and complaints and disputes about breaches of conditions imposed under the EU Directives - Ofcom

About Ofcom

Ofcom is the regulator for the communications services that we use and rely on each day.

Internet-based services

As people communicate seamlessly online and offline, we now need to invest our efforts into making digital communications work for everyone

Media use and attitudes

Ofcom wants to understand how adults and children in the UK use media.

Online safety

Under the Online Safety Act, Ofcom's job is to make online services safer for the people who use them. We make sure companies have effective systems in place to protect users from harm.

Phones and broadband

Ofcom is committed to a thriving telecoms sector, where companies can compete fairly and customers benefit from a broad range of services.

Post

Ofcom's job is to make sure there is a universal postal service.

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You can't see or feel radio spectrum, but we use it every day. Our job is to authorise and manage the use of spectrum in the UK.

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We make sure that broadcasters provide quality TV, radio and on-demand programmes that appeal to diverse audiences. We also have rules in place to protect viewers and listeners from harm.
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Consultations and statements

Proposals we are consulting on and decisions we've made.

Enforcement

How we make sure companies follow our rules, to protect customers and promote competition.

Information for industry

Rules, guidance and other information for the industries we regulate.

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If you're looking to use certain radio equipment, or broadcast on TV or radio, you'll need a licence from Ofcom.

News and updates

Our latest news, features, views and information about our work.

Research, statistics and data

Evidence we gather to inform our work as a regulator.
Complaints
- Ofcom may be able to help you complain about or report issues relating to: phone, broadband and postal services; TV, radio and on-demand programmes; interference to wireless devices; or something you have seen on an online service, website or app.
- The types of complaint we deal with
- Get in touch by phone or post
Licences
- You need a licence from Ofcom if you’re looking to use certain radio equipment (like amateur or ships radio), or broadcast on TV or radio.
- Help with your spectrum licence
- Help with your broadcast licence

Cymraeg

About Ofcom Corporate policies Consultations and statements

Published: 6 February 2004

Consultation closes: 19 March 2004

Status: Closed (pending statement)

Ofcom deals with many different types of complaints made by industry players, consumer bodies and individual consumers. This document is designed to assist stakeholders to make representations to Ofcom about breaches of specific ex ante conditions imposed on communications providers, disputes about ex ante conditions and all competition related complaints including those made under the Competition Act (Competition Act).

Supporting documents

guidelines.pdf • PDF • 373.92 KB • 4 October 2023

comp_comp.pdf • PDF • 279.2 KB • 4 October 2023

guidelines_ccd.pdf • PDF • 106.16 KB • 4 October 2023

See also...

Disputes between BT and each of Sky, TalkTalk and Virgin Media about BT charges for Ethernet services

Disputes between BT and each of Sky, TalkTalk and Virgin Media about BT charges for Ethernet services

Dispute between COLT and BT about the level of charges for partial private circuits

Dispute between COLT and BT about the level of charges for partial private circuits

Disputes from THUS, Cable & Wireless, Global Crossing, Verizon and Virgin Media against BT about the level of charges for partial private circuits

Disputes from THUS, Cable & Wireless, Global Crossing, Verizon and Virgin Media against BT about the level of charges for partial private circuits

Dispute between Cable & Wireless and T-Mobile about termination rates