Accessibility statement for OPIR

About Ofcom Accessibility (About Ofcom)
Published: 22 September 2020
Last updated: 16 March 2023

This statement is for OPIR, Ofcom's Online Post Issue Registration tool, it applies to all web pages starting with secure.ofcom.org.uk/opir.

This website is run by Ofcom. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 200% without the text spilling off the screen
  • navigate some of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • Have a meaningful heading structure on most pages
  • Experience AA standards for 1.4.3 Contrast
  • Make a reasonable request for alternative formats, which Ofcom will consider
  • We’ve made the website text as simple as possible

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Drop-down fields ‘2 letter grid sq’ and ‘Terminal type’ are not in logical tab order
  • ‘Back to terminal list’ link is not in logical tab order
  • ‘Remove’ buttons are not in logical tab order
  • Focus indicator is not clear in Internet Explorer
  • Broken ‘skip navigation’ link on all pages
  • Web page is not resized when using browser zoom and horizontal scrolling is required
  • When zooming only text the ‘Notes’ box overlaps some help text
  • OPIR guidance PDF is not accessible

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact the Digital team using the following form:

Contact the Digital Team

We’ll consider your request and get back to you in 21 days.

Enforcement Procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contact us by phone

You can contact us via phone, post or make a complaint via our hub.  Contact details are available on our contact us page.

Whilst in lockdown we are unable to take text relay calls or take visits in person.

Technical information about this website’s accessibility

Ofcom is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

  • Drop-down fields ‘2 letter grid sq’ and ‘Terminal type’ are not in logical tab order. This fails Success Criterion 2.4.3 and is currently in development
  • ‘Back to terminal list’ link is not in logical tab order. This fails Success Criterion 2.4.3 and is currently in development
  • ‘Remove’ buttons are not in logical tab order. This fails Success Criterion 2.4.3 and is currently in development
  • Focus indicator is not clear in Internet Explorer.  This fails Success Criterion 2.4.7 and is currently in development
  • Broken ‘skip navigation’ link on all pages.  This fails Success Criterion 2.4.1 and is currently in development
  • Web page is not resized when using browser zoom and horizontal scrolling is required.  This fails Success Criterion 1.4.10 and is currently in development
  • When zooming only text the ‘Notes’ box overlaps some help text. This fails Success Criterion 1.4.10 and is currently in development
  • OPIR guidance PDF is not accessible.  This fails Success Criterion 1.1.1 and 2.4.6.  This will be resolved by October 2020

Preparation of this accessibility statement

This statement was prepared on 21st September 2020.

This website was last tested on 25th August 2020. The test was carried out by Ofcom and the following tools were used:

  • JAWS
  • NVDA
  • WAVE Evaluation Tool
  • headingsMap
  • Accessibility Insights for Web
  • WCAG Color Contrast Checker
  • Zoom Text Only
  • Read Aloud
  • Narrator
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