Consumer Hub: On your side

About Ofcom

Ofcom is the regulator for the communications services that we use and rely on each day.

Internet-based services

As people communicate seamlessly online and offline, we now need to invest our efforts into making digital communications work for everyone

Media use and attitudes

Ofcom wants to understand how adults and children in the UK use media.

Online safety

Under the Online Safety Act, Ofcom's job is to make online services safer for the people who use them. We make sure companies have effective systems in place to protect users from harm

Phones and broadband

Ofcom is committed to a thriving telecoms sector, where companies can compete fairly and customers benefit from a broad range of services

Post

Ofcom's job is to make sure there is a universal postal service.

Spectrum

You can't see or feel radio spectrum, but we use it every day. Our job is to authorise and manage the use of spectrum in the UK.

TV, radio and on-demand

We make sure that broadcasters provide quality TV, radio and on-demand programmes that appeal to diverse audiences. We also have rules in place to protect viewers and listeners from harm.
Advice for businesses

How to make the most of communications services as a small business.

Advice for consumers

How to make the most of the services you use, and deal with problems.

Consultations and statements

Proposals we are consulting on and decisions we've made.

Enforcement

How we make sure companies follow our rules, to protect customers and promote competition.

Information for industry

Rules, guidance and other information for the industries we regulate.

Licence information

If you're looking to use certain radio equipment, or broadcast on TV or radio, you'll need a licence from Ofcom.

News and updates

Our latest news, features, views and information about our work.

Research, statistics and data

Evidence we gather to inform our work as a regulator.
Complaints
- Ofcom may be able to help you complain about or report issues relating to: phone, broadband and postal services; TV, radio and on-demand programmes; interference to wireless devices; or something you have seen on an online service, website or app.
- The types of complaint Ofcom deals with
- Get in touch by phone or post
Licences
- You need a licence from Ofcom if you’re looking to use certain radio equipment (like amateur or ships radio), or broadcast on TV or radio.
- Help with your spectrum licence
- Help with your broadcast licence

Cymraeg

What are you looking to do?

mobile checker v2

Map Your Mobile

Make a complaint

Report scam calls and messages

Get help with broadband and wifi problems

Choose the right broadband for you

Switch broadband or phone provider

Stay safe online

Ofcom's consumer advice

Browse our most popular consumer advice across the areas we regulate.

Phones and broadband

Accessibility and additional support with your phone and broadband

Stay connected in severe weather

Your landline is going digital: what you need to know

Telecoms price rises – what are your rights?

Using your mobile abroad

Online safety

How Ofcom is helping children to be safer online – a guide for parents

Age checks for online safety - what you need to know

Harmful online content: how to report it and where to get help

AI chatbots and online regulation – what you need to know

New rules for a safer generation of children online

TV, radio and on-demand

How Ofcom deals with BBC TV, radio and on demand complaints

How Ofcom deals with TV and radio complaints

How Ofcom deals with other video-on-demand complaints

Ensuring the quality of TV and on-demand access services

Audience complaints about content on TV or radio programmes

Post

Advice to help with your postal service

Complain about postal services

Video explainers

What does Ofcom do?

Money saving tips

How to complain

Latest news

Ofcom strengthens industry guidance to protect welfare of participants in constructed reality programmes

Ofcom has published strengthened guidance to broadcasters about protecting the welfare of participants in constructed reality programmes – particularly those involving emotional or physical intimacy.

Published: 10 November 2026

Ofcom provides update following its call to action on tech industry to improve protections for children

Oliver Griffiths, Ofcom’s Online Safety Group Director responds to Snapchat beginning roll out of anti-grooming measures for children.

Published: 6 November 2026

How age checks at age 16 can work to underpin UK’s social media ban

We have published our rapid assessment of how social media firms could reliably determine whether someone is aged 16 or over, ahead of Government and Parliament deciding how the UK’s social media ban will work in practice.

Published: 29 October 2026

Ofcom demands improvements from parcel firms as satisfaction declines

Ofcom has today warned postal operators, as the watchdog considers additional consumer protections for parcel deliveries.

Published: 27 October 2026

Latest telecoms and pay-TV complaints revealed

We’ve published the latest figures (Q2 2026) for complaints we’ve received about the UK’s main landline, broadband, mobile and pay-TV providers.

Published: 26 October 2026

Telecoms provider fined £437,500 for failing to prevent misuse of its phone numbers by scammers

Ofcom has today fined telecoms provider, Tismi, for failing to take appropriate and proportionate steps to ensure allocated numbers were not misused, including to perpetrate scams.

Published: 21 October 2026

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