Ofcom's advice on your next step

Problems with your internet service -
Internet service bill and contract issues

Please take some time to explore the different areas of this Complain to Ofcom section of our website. We cover all of the most common types of complaint and give advice on steps you can take to resolve a problem as quickly as possible.

You can go back to the main Complain to Ofcom page here http://www.ofcom.org.uk/complain/. You can go back through any of the steps at any time by pressing one of the numbered Step buttons at the top of the screen, or by using your browser's back button.

However, if you cannot find what you need then please call us. The Ofcom Advisory Team is open Monday-Friday between 09:00 and 17:00.

• Our phone number is 020 7981 3040 or 0300 123 3333
• If you are deaf or speech-impaired, our textphone number is 020 7981 3043 or 0300 123 2024. Please note that this number only works with special equipment used by people who are deaf or hard of hearing.
• Our fax number is 020 7981 3334
• Welsh speakers can call 020 7981 3042 or 0300 123 2023