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Home > Start > Problems with your internet service > Internet service bill & contract issues > Charge made for a cancelled service > Spoken to Internet Service Provider


Ofcom's advice on your next step

Problems with your internet service -
Internet service bill and contract issues

If your Internet Service Provider refuses to resolve your concerns - or says there is nothing it can do - then please make a formal complaint to the company. You should find details of how to do this on your Internet Service Provider’s website. If you can’t find these details, the company’s customer service staff will tell you how to make a formal complaint.

Action:

Make a formal complaint to your Internet Service Provider



 

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